Gartner Insights Abstract

Control Release Management During SaaS Application Implementation

Published: 27 May 2024

Summary

Enterprise application leaders need to navigate the complexities of implementing SaaS enterprise applications with update cycles in mind. This document provides recommendations and strategies to mitigate risks, optimize the implementation process and maximize value.

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Overview

Key Findings
  • SaaS enterprise applicationupdates are controlled and driven by vendors.The enterprise application functionalities at the start of the initiative and at go-live may not be the same, as updates will likely occur multiple times during implementation.

  • Organizations may be able to defer some updates during implementation. Still, they cannot “completely” disregard them, risking unexpected costs and delays during the project if they aren’t addressed in time and form.

  • Some vendors help organizations by defining each update with an “impact category” (from “disruptive” to “no impact”). An update’s impact on a SaaS enterprise application depends nevertheless predominantly on the organization’s business processes

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Analysts:

Tomas Kienast Tim Faith Alexander Buschek

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