Published: 19 June 2024
Interest in Copilot for Microsoft 365 is driving organizations to revisit how they govern Microsoft 365. To mitigate risk and drive business value, application technical professionals need to evolve their support models by appointing a Microsoft 365 product owner and creating a product team.
Fewer than 10% of the organizations surveyed in Gartner’s 2023 Microsoft 365 survey felt they were getting maximum value from their Microsoft 365 investments, citing difficulties with governance, business adoption and support.
Microsoft 365 creates several governance challenges that test or break existing IT support models. The arrival of Copilot for Microsoft 365 (M365 Copilot) has increased many of these challenges.
Many organizations still rely on traditional support methods, but these do not work for Microsoft 365. Gartner’s 2023 Microsoft 365 Survey data shows that only 30% of respondents who used traditional approacheswere confident in their Microsoft 365 support
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