Published: 19 June 2024
End-user services operating models often fall short of enabling new ways of working and improving digital employee experience. I&O leaders responsible for end-user services must evolve to a digital workplace model to meet constantly increasing business demands and increase focus on user experience.
End-user services leaders are responding to rapid technology cycles, embracing and increasing employeedemand, made more difficult due to siloed organization structures.
Traditional staffing and organization approaches over index on technical skills and fail to address new capabilities, competencies and responsibilities required for the digital workplace (DW), increasing attrition rates as existing staff members are unclear of long-term career opportunities.
Immature end-user services structures hamper new technology adoption, such as Microsoft 365 Copilot. This typically stems from ineffective or nonexistent collaboration with key IT, business and vendor stakeholders.
Drive cultural, organizational, procedural and technology changes by investing in the evolution from
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