Published: 25 June 2024
The U.S. DOJ and other stakeholders are pushing CCEOs to improve their compliance program effectiveness. This research analyzes the impact of culture and quality standards on employee behavior, and recommends focusing on quality standards as the next investment to improve program effectiveness.
At least once in the past year, 87% of employees were uncertain about their ability to comply, 77% felt that noncompliance would be reasonable and 40% wanted to noncomply in order to cause intentional harm.
Quality standards have a 2.1x greater impact than culture in reducing employee uncertainty about compliance.
Quality standards also have an impact on reducing rationalized noncompliance and malicious noncompliance, and they help foster a stronger culture of compliance.
Assess your current progress on culture and quality standards to determine where you have the most room to improve.
Use quality standards to assess the design effectiveness of your
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