Gartner Insights Abstract

Evaluate ERP Vendor Best Practices for Business Value

Published: 26 June 2024

Summary

Understanding the value and implications of vendor-led ERP process best practices is a challenge for ERP leaders. This research offers insight on how to evaluate vendor-cited practices while considering differentiation needs and to ensure process standardization meets industry standards.

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Overview

Key Findings
  • ERP vendors promote their vendor-specific best practice process solutions to end-user organizations as the “latest and greatest,”while organizations struggle to understand what it really means for them.

  • Organizations that implement vendor best practice processes may overlook differentiation capabilities needs and requirements while overestimating the level of support those practices will deliver.

  • Business leaders run into the risk of mistaking process standardization for efficient process best practices.

Recommendations
  • Evaluate which vendor best practice process solutions are best suited for your business needs and requirements by comparing the various vendor solutions.

  • Assess where differentiating versus standard capabilities are needed throughout the organization by considering

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