Gartner Insights Abstract

Tech CEOs: Align M&A Exit With Buyer Intent and Customer Preservation

Published: 16 July 2024

Summary

Inadequate exit strategy planning for mergers and acquisitions leads to conflicting priorities, risking shareholder value. This research helps tech CEOs better understand buyer motivations and strategic intent while ensuring that the customer base is informed and engaged throughout the transaction.

Included in Full Research

Overview

Key Findings
  • The motivations of the buyer, and the reason for the purchase, materially affect the value of any merger and acquisition (M&A) deal. The strategic intent of the buyer and synergies of a specific transaction are fundamental to value attainment and deal success.

  • M&A rightly focuses on business and financial metrics and legal and operational issues. However, the intrinsic value of the customer base can be significant and is not always given enough importance.

Recommendations
  • Establish the sell-side acquisition value proposition around the motivations of the potential buyer by understanding the alignment between a buyer and seller regarding the reasons

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