Published: 30 July 2024
エンドユーザーが社内に公知せず導入する「シャドーIT」は元来、極力避けるべきものとの見方が強かったが、近年、デジタル・トランスフォーメーションへの関心の高まりやクラウドの普及によりその方針に変化の兆しが見えている。本リサーチノートでは国内企業へのサーベイ結果を基に、ソーシング／調達／ベンダー管理のリーダーがシャドーITの現状を理解し、今後どう向き合うべきかのインサイトを提供する。
Gartnerが2024年4月に国内ITリーダーに実施した調査では、デジタル・トランスフォーメーション (DX) のプロジェクトでITベンダーを活用する企業は72.6%に上った。中でもクラウド・サービス利用への関心は高い。
これらのプロジェクトでクラウドを調達する際、ビジネス部門が主体的にベンダーを選定し交渉する割合は43.3%であった。一方で、クラウドの管理・統制を担うIT部門の要員は慢性的に不足傾向になっている。
ビジネス部門主体のクラウド調達のメリットについてITリーダーへ尋ねたところ、ビジネス部門が望む要件を確実に満たすサービスを調達できるとの回答が最も多かった (57.6%)。一方、ビジネス部門のコスト意識向上 (34.3%) や調達リードタイムの改善 (18.6%) の回答率は低かった。リードタイムに関してはむしろ、96.7%の企業が何らかのプロセス省力化・合理化が必要であると回答した。
ビジネス部門主体の調達に対して、93.8%の企業が何らかの課題があると回答した。中でも多くの企業が懸念しているのは、セキュリティ評価の不足 (39.3%) や既存システムとの互換性検証不足 (38.8%) といった、シャドーITが過去から有する課題であった。
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