Published: 06 August 2024
As Microsoft 365 grows its productivity, communications, collaboration portfolio and AI services, organizations seek to reduce redundancies and maximize their work hub investment. Application leaders can inform their strategies to increase benefits from M365 services using this research.
Only 8% of participants in the 2023 Gartner Microsoft 365 Survey have established KPIs to measure their Microsoft 365 (M365) environment, while 42% do not measure usage/adoption at all.
Only 45% of the same survey respondents expressed high confidence in their organization’s M365 support and business employee enablement model.
Copilot for M365 and Microsoft Teams Premium are the top anticipated M365 services considered to be the most valuable among respondents.
The majority of participants are using best-of-breed collaborative work management and visual collaboration services in parallel with M365.
Application leaders seeking to increase the value of their M365 services should:
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