Published: 08 June 2026
DEX tools measure technology experiences and employee sentiment, automate repetitive IT activities, reduce digital friction, and use AI to identify anomalies and analyze the vast datasets. This research helps IT leaders responsible for DEX select the right tool.
Analysts:
Gartner Critical Capabilities research complements Gartner Magic Quadrant™ analyses by offering deeper insights into products and services provided by multiple vendors in specific markets, focusing on how well each product meets detailed functional requirements rather than on the vendors’ overall market positioning.
For more information, see the FAQ on How Products and Services Are Evaluated in Gartner Critical Capabilities or visit the Gartner Critical Capabilities methodology page.
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