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Gartner Expert
Arthur Villa
Sr Director Analyst
Arthur Villa is a Research Director in Gartner's Tech CEO team. Primary research coverage is robotic process automation (RPA) and hyperautomation targeted at Tech CEOs, product managers, and product marketers in IT service providers.
Mr. Villa was a VP of product management for Gartner's High Tech and Telecom Programs with global responsibility for product development, go-to-market strategy, positioning and messaging, market intelligence, customer analysis, new product launches, sales training, and other product management activities.
Previous experience
Prior to joining Gartner, Mr. Villa completed an M.B.A. from the Massachusetts Institute of Technology (MIT) where he co-published research for MIT's Center for Information Systems Research. His past experience includes working as a product marketing manager at VMware, IT systems engineer for a $10B+ hedge fund, and other hands-on IT roles within the data center.
Professional background
Gartner
VP
MIT Sloan School of Management
Research Assistant, Center for Information Systems Research (CISR)
VMware
Product Marketing Manager
Areas of coverage
Product Strategy and Launch for Tech CEOs
Customer Acquisition for Tech CEOs
Product Development
Product Life Cycle Management
Messaging and Differentiation
Education
M.B.A., MIT Sloan School of Management
B.S., Business and Computer Science, Skidmore College
Top Issues That I Help Clients Address
1TSPs: Intelligent automation best practices to improve service quality
2TSPs: How to scale up and evolve service practices for RPA
3TSPs: Service line positioning, messaging and development
4Buyers: How to select and implement robotic process automation (RPA) tools