Gartner Expert

Arthur Villa

Sr Director Analyst

Arthur Villa is a Research Director in Gartner's Tech CEO team. Primary research coverage is intelligent automation services (IAS) and robotic process automation (RPA) targeted at Tech CEOs, product managers, and product marketers in IT service providers.

Mr. Villa was a VP of product management for Gartner's High Tech and Telecom Programs with global responsibility for product development, go-to-market strategy, positioning and messaging, market intelligence, customer analysis, new product launches, sales training, and other product management activities.

Previous experience

Prior to joining Gartner, Mr. Villa completed an M.B.A. from the Massachusetts Institute of Technology (MIT) where he co-published research for MIT's Center for Information Systems Research. His past experience includes working as a product marketing manager at VMware, IT systems engineer for a $10B+ hedge fund, and other hands-on IT roles within the data center.

Professional background

Gartner

VP

MIT Sloan School of Management

Research Assistant, Center for Information Systems Research (CISR)

VMware

Product Marketing Manager

Areas of coverage

Product Strategy and Launch for Tech CEOs

Customer Acquisition for Tech CEOs

Product Development

Product Life Cycle Management

Product Messaging and Differentiation

Education

M.B.A., MIT Sloan School of Management

B.S., Business and Computer Science, Skidmore College

Read More Read Less

Top Issues That I Help Clients Address

1TSPs: Intelligent automation best practices to improve service quality

2TSPs: How to scale up and evolve service practices for RPA

3TSPs: Service line positioning, messaging and development

4Buyers: How to select and implement robotic process automation (RPA) tools