Gartner Expert

Arup Roy

VP Analyst

Arup Roy is a Research Vice President with Gartner's Technology and Service Provider, Tech CEO Research organization and covers Tech CEO. Key areas of research for Mr. Roy include business models, competitive strategies, go-to-market strategies, key trends, and vendors. He also addresses use cases and business opportunities for intelligent automation services that include technologies such as RPA, AI/ML and conversational agents (chatbots).

Previous experience

Mr. Roy has more than 14 years of experience in market research, competitive intelligence, consulting and sales support across IT services and business process outsourcing. He has led the design and execution of several research projects pertaining to strategies and market assessment in the IT services and BPO domain. He has also played a key role in advising vendors targeting the Asia-Pacific market for IT services on market opportunities, competitive environments and entry strategies.

Professional background

Strategic Analysis

Dy. Manager, InfoComm

Brigade

Senior Research Executive

DSQ Software

Market Research and Intelligence

Areas of coverage

Sourcing, Procurement and Vendor Management Leaders

Product Strategy and Launch for Tech CEOs

Business Performance Management for Tech CEOs

Customer Acquisition for Tech CEOs

Education

Postgraduate Diploma, Information Management

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Top Issues That I Help Clients Address

1How is the AI landscape evolving?

2How can we use AI?

3Competitive landscape in the IT services domain.

4Strategies for Tech CEO's for their business expansion and growth

5Artificial intelligence/automation technologies - impact on providers, GTM strategies.

Latest research and insights