Gartner Expert

Bill Finnerty

VP, Team Manager

Bill Finnerty is a VP Analyst in Gartner Research, where Mr. Finnerty is a member of the public-sector team covering smart cities/communities and public safety and justice including the topics digital government technology platforms, digital twins in government, geospatial technologies, industry vendors and strategy.

Previous experience

Mr. Finnerty previously served as the Chief Information Officer for the Pennsylvania Department of State, where he was responsible for the Department's IT strategic direction, budget, policy and staffing strategies. While at the Department of State, he established an agile project management methodology, implemented an ITIL practice, oversaw system modernization projects, and worked on projects to deliver online services to the public.

He was also the Director of Information Technology for Cumberland County, Pennsylvania, where he led the Information Technology, ERP, GIS, Elections and Archive departments. During his tenure with the county, he implemented a social media program, oversaw the implementation of a county-owned microwave network, and the creation of a county information security division. He also held key positions on a number of governance boards including public safety, records committee and the executive leadership team.

He has also been an Adjunct Professor for Central Pennsylvania College, where he taught classes in system analysis and design, ethics, and application development.

Professional background

Pennsylvania Department of State

Chief Information Officer

Cumberland County

Director of Information Technology

Central Pennsylvania College

Adjunct Professor

Areas of coverage

Government Verticals Digital Innovation and Application Modernization

Governmentwide Digital Innovation and Application Modernization


Masters of Information Systems, Shippensburg University

Bachelor of Science, in Elementary Education, Mansfield University

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Top Issues That I Help Clients Address

1Improving citizen engagement and experience

2Leading digital efforts in public safety and law enforcement.

3Establishing and maintaining GIS services

4Leveraging digital government technology platforms to enable platform business models for government

5Developing and executing on smart cities strategies