Governments engaged in delivering services through an ecosystem, like those often seen as social programs and human services or public safety, must adopt collaborative and inclusive practices to drive their transition. Digital government requires CIOs to guide their organization and the ecosystem to bring the correct skills, technologies and approaches together to achieve their digital ambitions.
CIOs must engage constituents and stakeholders in the design and development process to drive beyond an outside-in approach to one that is constituent-value-focused and data-driven — but this must be achieved in a structured way that creates a productive outcome from the collaboration. This research outlines four steps to follow when co-creating with ecosystem partners.
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