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Human‑AI Workforce: The Missing Link in AI Value
Building the human‑AI workforce is a CIO imperative
AI ambition is accelerating faster than workforce readiness. As AI moves from experimentation to core operations, CIOs must redesign work, rethink skills, and rebalance human and machine contributions to deliver sustainable value — without losing trust or momentum.
Download this guide for actionable steps to building a resilient human‑AI workforce and learn how Gartner collaborates with CIOs to align talent strategy with AI ambition and drive measurable outcomes.
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Your roadmap to human‑AI workforce success
AI has inspired enterprises to adopt lofty ambitions, but those ambitions are outpacing the workforce’s ability to evolve. The workforce is entering the AI era laden with change fatigue and a healthy dose of skepticism toward leaders’ intentions regarding AI.
Gartner has identified the major actions and decisions on your journey to success on this mission-critical priority. Our tools and insights support you throughout these steps, which will typically span many quarters or even years. (Your organization may or may not need to pursue each of them in any given order.)
The steps to successfully build a human-AI workforce are:
Define the AI talent strategy
Set a clear vision aligned to AI ambition, secure cross‑functional buy‑in and guide talent investments.
Assess workforce readiness
Evaluate current skills, identify gaps and measure readiness to guide targeted talent investments.
Design the human‑AI work balance
Redesign roles, workflows and structures to optimize how humans and AI deliver value together.
Scale human readiness for AI
Equip leaders and employees to adopt AI through upskilling, culture change and execution support.
Evolve workforce agility
Continuously sense change and reallocate skills and capacity to sustain value in an AI‑driven future.
Decision tools
Get benchmarks, assessments and guides to drive stronger performance.
Unparalleled, proprietary insights to help you deliver AI value at scale
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