Conduct capability assessments and integrate business-outcome metrics to drive continuous IT improvement.
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Redesign IT Models for Effectiveness in Turbulent Times
Redesigning the IT operating model is a critical ask for every CIO
Rigid structures stall transformation, and 71% of CEOs now say their current operating models are not fit for purpose in an AI era. For the CIO, the mission has shifted from traditional measures of scale and cost to strategic value creation; yet only 24% report being highly effective at establishing an IT operating model that flexes with changing business needs.
Download this guide for key steps to achieving success on this mission-critical priority and to learn more about how Gartner collaborates with leaders like you to drive key outcomes.
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Redesign the IT operating model
To reimagine the IT operating model (OM) in an AI era, CIOs must transcend traditional cost-saving measures. The future lies in an adaptive model that orchestrates intelligent workflows, aligns technology value to strategic outcomes and accelerates enterprise innovation at every layer of the stack.
Gartner has identified the major actions and decisions on your journey to success on this mission-critical priority. Gartner has tools and insights to support you throughout these steps, which will typically span many quarters or even years. (Your organization may or may not need to pursue each of them in any given order.)
Steps to redesign the IT operating model:
Align operating model vision to business value
Map IT to business outcomes, assess AI implications and adopt outcome-driven funding models.
Design operating model elements
Define a composable structure by integrating AI, automation principles and sourcing strategies.
Implement operating model changes
Develop a transition roadmap, deploy automation and enable workforce change with strong governance.
Implement rightsourcing and shared services
Identify common services, build a central catalog and assess performance across cost, risk and value.
Manage and optimize OM performance
Integrate outcome metrics, conduct capability assessments and foster a data-driven improvement culture.
Decision tools
Get benchmarks, assessments and guides to drive stronger performance.
Unparalleled, proprietary insights to help you reimagine the technology OM
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21 – 23 Sep 2026
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São Paulo, Brasil
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