Gartner Expert

Chrissy Healey

Sr Director Analyst

Chrissy Healey is a Sr. Research Director in Gartner Technology and Service Provider Research. Ms. Healey provides guidance and analysis to CEOs seeking consulting services and to business leaders in professional services firms whether multinational, growing, or emerging. Her coverage includes digital business consulting services, innovation co-creation, ecosystem strategy, transitions and M&A, and evaluation and selection of consulting providers. She further advises IT service providers on market opportunities, go-to-market and differentiation strategies. She publishes research in the area of digital business consulting and blockchain professional services.

Previous experience

Ms. Healey has extensive experience in the technology services industry focused on analyzing and managing strategic programs that underpin industry vision, including innovation, thought leadership, COE development and product management.

Professional background


Industry Strategy, Travel, Sales Analytics, Competitive Analysis

Electronic Data Systems

Competitive Analysis

Perot Systems

Product Management

Areas of coverage

Business Performance Management for Tech CEOs

Customer Acquisition for Tech CEOs

Product Marketing Impact

Product Portfolio Vision and Strategy

Product Portfolio Performance


M.B.A., The Hankamer School of Business, Baylor University

B.A., Psychology, CHASS at University of California, Riverside

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Top Issues That I Help Clients Address

1Effective growth in IT services

2Services value articulation - creating compelling value stories that engage audiences, generate trust and drive action

3Developing effective business cases for digital technologies

4Strategic acquisition and partnerships in services

5Market and competitive intelligence