Gartner Expert

Clifton Gilley

VP Analyst

Clifton Gilley is an analyst with Gartner's Tech Product Manager team within the Technology and Service Providers research unit. Mr. Gilley's research deals with product management across various technology domains, with a special focus on digital product management and Agile product design and development principles. He joined Gartner in 2018, and has served as Key Initiative Leader for Product Development and Product Life Cycle Management, as well as played critical roles in the development of the High Tech Product Management Score and High Tech Product Management Benchmarks tools.

Previous experience

Prior to Gartner, Mr. Gilley worked as a product manager for nearly twenty years at a variety of companies in the greater Seattle area, specializing in modernizing B2B legacy platforms and providing support and coaching to organizations engaging in transitions from waterfall development practices to Agile and Scrum approaches. These companies covered such diverse markets as legal technology, electronic discovery, online marketplaces and advertising, digital research, and business process management. He has deep experience in the practical application of Agile principles in product design, management, and development, and is a Certified Scrum Product Owner (CSPO) and Certified Scrum Master (CSM). Immediately prior to joining Gartner, he spent the past four years with K2 in Bellevue, Washington, providers of business process management software. While there, he acted as a product manager for inbound and outbound integrations as well as an Agile process coach for the organization as it underwent a 2-year transformation process.

Professional background


Senior Product Manager / Agile Coach


Director of Product Marketing

Mercent (now CommerceHub)

Senior Product Manager

Areas of coverage

Product/Service Organization and Leadership

Product/Service Discovery and Validation

Product/Service Design and Creation

Product/Service Introduction and Delivery

Product/Service Evolution and Management


J.D., Seattle University School of Law, cum laude

B.A., Psychology/Sociology, University of Washington

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Top Issues That I Help Clients Address

1Defining or refining the role of product management in their organization

2Transitioning from waterfall product development to Agile methodologies

3Developing rollout strategies for Agile methodologies

4New product definition, development, and management

5Transitioning on-premises B2B platforms into the cloud