Gartner Expert

Eric Goodness

Distinguished VP Analyst

Eric Goodness is a research VP in Gartner's Technology and Service Provider research practice. In this role, Mr. Goodness collaborates within a global team of analysts to research the emerging technologies and trends that are changing how businesses compete and shape the future of markets, governments, and society. The focus of his research is to accelerate the pace of IT innovation and the positive outcomes recognized by business and society in the adoption of advanced technologies. The key output of his research is evidence-based knowledge transfer to technology product leaders such as Tech CEOs, General Managers, Product Managers, and Product Marketers. The intent is to align emerging technologies, market trends and user-wants-and-needs to deliver highly successful products and services.

Previous experience

Prior to joining Gartner, Mr. Goodness was a director for global sales and bid support, a global operations manager for solution integration; and, a service product manager and marketer for managed service products focusing on early deployments of RPA and advanced analytics for automated network and systems management and remediation.

Professional background

Cabletron Systems

Director of Network Services, Operations Manager

Bay Networks

Senior Marketing Manager - Support, Professional and Managed Services

Nortel Networks

Senior Marketing Manager - Enterprise and Carrier Services

Areas of coverage

Product Strategy and Launch for Tech CEOs

Customer Acquisition for Tech CEOs

Go-to-Market Strategy

Messaging and Differentiation

Strategize Long-Term Growth


Public Administration, University of Maine

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Top Issues That I Help Clients Address

1ITIL - Foundation (Certified) Business Process Management (Certified) 2015 Inquiry Excellence Award 2016 Thought Leadership Award 2017 Inquiry Excellence Award

2Factoring emerging technologies into tech provider product portfolio planning (current focus is on IoT and digital business platforms).

3Applying emerging technology research into tech provider product roadmap planning (current focus is on IoT and digital business platforms).

4Leveraging emerging technologies in product differentiation and positioning (current focus is on IoT and digital business platforms).

5Predicting the impact of emerging technologies on the future of the business world (current focus is on IoT and digital business platforms).