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Gartner Expert
Federico De Silva
Managing Vice President
Federico De Silva Leon is a Managing Vice President in Gartner Research, responsible for driving coverage of IT Service Management.
Previous experience
Prior to his current role, Mr. De Silva Leon was an Analyst with Gartner's IT Leaders & Tech Professional research organization focusing on application performance monitoring (APM), IT infrastructure monitoring (ITIM) and Artificial Intelligence for IT Operations (AIOps).
Professional background
Electric Power Research Institute (EPRI)
Research Assistant
Areas of coverage
I&O Organizational Strategy
I&O Operations Management
Education
M.B.A., Sustainable Management, Presidio Graduate School
B.S., Environmental Studies, California State University, San Jose (magna cum laude)
Top Issues That I Help Clients Address
1End users: APM , AIOps and ITIM tool evaluation, vendor capabilities and vendor selection
2End users: IT monitoring strategies
3End users: Buy Smart, contract review for APM, AIOps, ITIM tools
4End users: Observability and IT monitoring
5End users: Cloud monitoring tools