Gartner Expert

Federico De Silva

Managing Vice President

Federico De Silva Leon is a Managing Vice President in Gartner Research, responsible for driving coverage of IT Service Management.

Previous experience

Prior to his current role, Mr. De Silva Leon was an Analyst with Gartner's IT Leaders & Tech Professional research organization focusing on application performance monitoring (APM), IT infrastructure monitoring (ITIM) and Artificial Intelligence for IT Operations (AIOps).

Professional background

Electric Power Research Institute (EPRI)

Research Assistant

Areas of coverage

I&O Organizational Strategy

I&O Operations Management


M.B.A., Sustainable Management, Presidio Graduate School

B.S., Environmental Studies, California State University, San Jose (magna cum laude)

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Top Issues That I Help Clients Address

1End users: APM , AIOps and ITIM tool evaluation, vendor capabilities and vendor selection

2End users: IT monitoring strategies

3End users: Buy Smart, contract review for APM, AIOps, ITIM tools

4End users: Observability and IT monitoring

5End users: Cloud monitoring tools