Federico De Silva Leon is a Managing Vice President in Gartner Research, responsible for driving coverage of IT Service Management.
Prior to his current role, Mr. De Silva Leon was an Analyst with Gartner's IT Leaders & Tech Professional research organization focusing on application performance monitoring (APM), IT infrastructure monitoring (ITIM) and Artificial Intelligence for IT Operations (AIOps).
Electric Power Research Institute (EPRI)
I&O Organizational Strategy
I&O Operations Management
M.B.A., Sustainable Management, Presidio Graduate School
B.S., Environmental Studies, California State University, San Jose (magna cum laude)
1End users: APM , AIOps and ITIM tool evaluation, vendor capabilities and vendor selection
2End users: IT monitoring strategies
3End users: Buy Smart, contract review for APM, AIOps, ITIM tools
4End users: Observability and IT monitoring
5End users: Cloud monitoring tools