Gartner Expert

Katherine Lord

VP Analyst

Katherine Lord is a Research Vice President providing broad coverage for the IT infrastructure and operations (I&O) role with a focus on cost optimization, Business Value, organization, culture and other strategy-related issues.

During her tenure at Gartner, Ms. Lord also served a Managing Vice President within TSP leading a global team of analysts covering DC technologies and providers, as an agenda manager for IT operations and a research director covering DevOps people and process, and ITSM.

Previous experience

Prior to joining Gartner, Ms. Lord spent 15 years in a consulting and teaching capacity focusing on IO strategy, lean, ITSM, IO focused Knowledge management and operations. Prior to consulting she was a practitioner managing IT operations and Service Desks.

Professional background

Quint Wellington Redwood

Managing Consultant


Faculty Member/SME

Lord Consulting

Principal Consultant

Areas of coverage

Infrastructure and Operations Leaders

Infrastructure, Operations and Cloud Management


IT Management, University of Alberta

Finance, Grant MacEwan University

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Top Issues That I Help Clients Address

1Demonstrating Business Value

2Cost Optimization Opportunities

3I&O Strategy

4I&O operating models

5Driving culture change and diversity in I&O to increase agility