Gartner Expert

Katherine Lord

Practice Vice President

Katherine Lord is a Managing Vice President in the Sourcing, Procurement and Vendor Management team within Gartner Research. Ms. Lord manages a global team of analysts who focus on publishing research and advising Gartner clients on best practices on deal negotiation strategies and contract terms with major software and SaaS providers, such as Microsoft, Oracle, and IBM. Her team also analyze market trends impacting software/SaaS pricing and contracting.

Prior to her current position, Katherine was an analyst, Vice President in the I&O (Infrastructure and Operations) space, covering all things I&O leadership, and a global conference chair.

Previous experience

Prior to joining Gartner, Ms. Lord spent 15 years in a consulting and teaching capacity focusing on IO strategy, lean, ITSM, IO focused Knowledge management and operations. Prior to consulting she was a practitioner managing IT operations and Service Desks.

Professional background

Quint Wellington Redwood

Managing Consultant


Faculty Member/SME

Lord Consulting

Principal Consultant

Areas of coverage

I&O Organizational Strategy

I&O Operations Management


IT Management, University of Alberta

Finance, Grant MacEwan University

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Top Issues That I Help Clients Address

1Demonstrating Business Value

2Cost Optimization Opportunities

3I&O Strategy

4I&O operating models

5Driving culture change and diversity in I&O to increase agility