Gartner Research

10 Competencies an I&O Leader Should Embrace to Be Successful Supporting Digital Business

By 2022, 80% of I&O organizations that fail to develop servant leadership competencies will not meet their digital transformation goals.

Analyst: Katherine Lord

Many I&O leaders use a command-and-control style approach to ensure that risk and cost are kept under control; however, this style will no longer serve in an age focusing on enabling rapid delivery of customer value.

This research outlines 10 competencies of effective I&O servant leaders and provides actionable suggestions on how leaders can cultivate these skills. This approach also enables I&O leaders to empower their teams with the right mindset and a clear, relatable vision that supports new ways of working in the digital age.

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