Gartner Expert

Lily Mok

VP Analyst

Lily Mok is a Research Vice President on Leadership, Culture and People Dynamics team within the CIO Research group. Ms. Mok focuses her research on helping CIOs and their IT organizations improve the capabilities, performance and contribution of the IT workforce. She frequently provides strategic and practical advice to CIOs, IT leaders, senior HR leaders and practitioners on topics such as strategic workforce planning, IT job family and role design, competency models, recruitment, employee engagement, reward, retention and career development. Ms. Mok has extensive experience in global HR and compensation consulting, and is a Certified Compensation Professional specialized in designing and developing employee reward strategy and programs.

Roles and responsibility

CIO/IT leaders with people management responsibilities

Head of HR/CHRO

HR business partners for IT

HR generalists

Compensation/reward practitioners

Organizational development professionals

Previous experience

Prior to joining Gartner, Ms. Mok was with Mercer, where she worked as an International Consultant advising global and multinational corporations in the development and implementation of base compensation, incentive pay, equity compensation and global employee mobility programs. She was also a Project Manager for several U.S. and international compensation studies for clients from high-tech, IT consulting, insurance and reinsurance industries. Before Mercer, Ms. Mok held HR management and sales administration positions in Honeywell's Asia/Pacific operations in Shanghai, Hong Kong and Sydney.

Professional background

Mercer

Consultant, International Practices

Honeywell (Asia/Pacific)

HR Manager

HP Shanghai

Sales Coordinator

Areas of coverage

CIO Leadership, Culture and People

Education

M.B.A., Human Resource Management and Marketing, Oklahoma State University

B.S., Psychology and International Finance, East China Normal University, Shanghai, Distinguished College Graduate Award

Certified Compensation Professional (CCP)

Certificate of Strategic Workforce Planner (SWP)

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Top Issues That I Help Clients Address

1Talent management for digital business and bimodal IT

2Strategic workforce planning

3Recruitment, retention and career development practices

4Total rewards strategy and programs

5Some level of global workforce issues (e.g., Asia/Pacific)