Gartner Expert
Nicole W Sturgill
VP Analyst
Nicole Sturgill is a Vice President, Analyst, for Gartner's Banking and Investment Services (Analysis & Evaluation) practice in Research and Advisory. Ms. Sturgill's role is to advise clients on customer experience and on automation strategies in financial services. She also has responsibility for research covering retail banking account opening.
Previous experience
Prior to joining Gartner, Ms. Sturgill worked with Transoft International, now part of NCR. She worked with banks in both EMEA and North America, specializing in cash supply chain strategy and software implementation at client banks. Previously, she worked at Fifth Third Bank for 10 years, holding several positions in Commercial Banking and in Retail Banking Operations.
Professional background
CEB
Principal Executive Advisor
Transoft International (now NCR)
Business Development and Partnerships Manager
Fifth Third Bank
Debit Services Manager/Assistant Vice President
Areas of coverage
Financial Services Digital Business Strategy and Innovation
Financial Services Technology Modernization and Transformation
Education
M.A., Organizational Psychology, Columbia University
B.A., Psychology & Sociology, Miami University
Top Issues That I Help Clients Address
1A systematic approach to automation tools and processes
2How to develop a streamlined, digital account opening and onboarding process
3Types of metrics used to measure automation success
4How customer experience requirements are changing
5Understanding what technologies banks are investing in now