Gartner Expert

Nicole W Sturgill

VP Analyst

Nicole Sturgill is a Vice President, Analyst, for Gartner's Banking and Investment Services (Analysis & Evaluation) practice in Research and Advisory. Ms. Sturgill's role is to advise clients on customer experience and on automation strategies in financial services. She also has responsibility for research covering retail banking account opening.

Previous experience

Prior to joining Gartner, Ms. Sturgill worked with Transoft International, now part of NCR. She worked with banks in both EMEA and North America, specializing in cash supply chain strategy and software implementation at client banks. Previously, she worked at Fifth Third Bank for 10 years, holding several positions in Commercial Banking and in Retail Banking Operations.

Professional background

CEB

Principal Executive Advisor

Transoft International (now NCR)

Business Development and Partnerships Manager

Fifth Third Bank

Debit Services Manager/Assistant Vice President

Areas of coverage

Financial Services Digital Business Strategy and Innovation

Financial Services Technology Modernization and Transformation

Education

M.A., Organizational Psychology, Columbia University

B.A., Psychology & Sociology, Miami University

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Top Issues That I Help Clients Address

1A systematic approach to automation tools and processes

2How to develop a streamlined, digital account opening and onboarding process

3Types of metrics used to measure automation success

4How customer experience requirements are changing

5Understanding what technologies banks are investing in now