Ratnam is a Sr. Specialist of Quantitative Analysis and Data Science within S&CS. She manages/supports a range of products across Sales and Customer Service. Her primary focus area is Budget and Efficiency benchmarks including client interaction and platform walkthrough.
Prior to Gartner, Ratnam worked in telecom industry as Assistant Engineer Trainee at Ericsson wherein she managed various telecom technologies and designed network structures.
Ericsson India Global Services, Assistant Engineer Trainee, 1 years
Service and Support Strategy and Leadership
Operations and Decision Making
Go-to-Market
Post Graduate Diploma in Management (PGDM) in Finance (Major) and Data Analytics (Minor)
Bachelor of Technology (B.Tech.) in Electronics and Communication Engineering
Assess the structure, staffing, compensation, and efficiency of sales organization
Evaluate the customer service organization's operations and digital efficiency
Offer insight into the performance of sales operations and sales enablement function