Gartner Expert

Tracy Tsai

VP Analyst

Tracy Tsai is a VP Analyst for the Technology Product Management practice in the Technology and Service Provider department of Gartner's Research and Advisory. Ms. Tsai helps both IT providers and users to grow, evolve and innovate the business by providing role-based advisory on emerging technologies and business models. The role includes product managers, product marketers, tech CEO, General Manager, IT leaders and CIO. The technologies' focus includes personal devices, connected homes, Internet of Things for consumers, conversational AI, and computer vision applied in vertical industries. Her vendors' focus research is the AI Tech Providers in China.

Some of her most recent reports are "Market Insight: Segment the AI Market by Focusing on Business Domains - Not Technology," "Retain Your Product Team's Top Talent by Optimizing Their Engagement," "Engage Sales Leaders Early in the Product Planning Stage for More Successful Endpoint Product Launches," "3 Key Transformational Changes Needed to Drive Innovation in Product Teams," "Invest Operational Efficiency and Quality Improvement for AI Use Cases in China," "Maverick Research: Return on Happiness Is the AI-Enabled Metric You Need for Digital Business," "Market Guide for Conversational AI in China," "Market Guide for Computer Vision in China," "Market Guide for Computer Vision in China," "Cool Vendors for AI in Asia," "Plan Intelligent Manufacturing Aligned With the 'Made in China 2025' Policy."

Previous experience

Ms. Tsai first joined Gartner in 1996 as a PC analyst. Prior to joining Gartner, she had five years of experience as a Sales Manager in the U.S. She was with Axlon Electronics for two years, marketing home automation, and with Key Power for four years, marketing PC components and peripherals.

Professional background

Axlon Electronics

Sales and Marketing Manager

Key Power

Sales and Marketing Manager

Areas of coverage

Product Strategy and Launch for Tech CEOs

Artificial Intelligence

Product Leadership

Product Planning

Product Introduction


M.B.A., Finance, University of Texas, San Antonio

B.S., Business Administration, University of West Florida, Pensacola

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Top Issues That I Help Clients Address

1Identify and evaluate the opportunity of new technology, product and market

2Innovate business and products to monetize the opportunities brought by artificial intelligence and the Internet of Things

3Build connected home business models for technology service providers and enterprises

4Adopt conversational AI and computer vision into your products, business operations and customer service to monetize the new digital business opportunities

5Build intelligent manufacturing through innovation and technologies such as AI and IoT