Gartner Expert

Tracy Tsai

VP Analyst

Tracy Tsai is a VP Analyst for the Technology Product Management practice in the Technology and Service Provider department of Gartner's Research and Advisory.

Ms. Tsai helps both IT providers and users to optimize, transform and reinvigorate their digital products and business by providing role-based advisory on emerging technologies, product strategies and go-to-markets. The role includes product managers, tech CEO, General Manager, IT leaders and CIO.

The technologies research focus includes cloud-based AI services in China, conversational AI and computer vision use cases and vendors in Greater China, Internet of Things for consumers, connected homes, and personal technologies.

Some of her most recent reports are "Tech Providers 2025: Key Trust Indicators - Metrics Digital Product Managers Must Target by 2025", "Competitive Landscape: Top Cloud-Based AI services in China", "Product Manager Insight: OEMs and ODMs Must Adopt a Platform Strategy for the Augmented Reality Market", "Product Manager Insight: Key Customers Problems ODMs Should Prioritize in Formulating New Service Offerings".

Previous experience

Ms. Tsai first joined Gartner in 1996 as a PC analyst. Prior to joining Gartner, she had five years of experience as a Sales Manager in the U.S. She was with Axlon Electronics for two years, marketing home automation, and with Key Power for four years, marketing PC components and peripherals.

Professional background

Axlon Electronics

Sales and Marketing Manager

Key Power

Sales and Marketing Manager

Areas of coverage

Product Strategy and Launch for Tech CEOs

Artificial Intelligence

Product Leadership

Product Planning

Product Introduction


M.B.A., Finance, University of Texas, San Antonio

B.S., Business Administration, University of West Florida, Pensacola

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Top Issues That I Help Clients Address

1Identify and evaluate the opportunity of new technology, product and market

2Innovate business and products to monetize the opportunities brought by artificial intelligence and the Internet of Things

3Build connected home business models for technology service providers and enterprises

4Adopt conversational AI and computer vision into your products, business operations and customer service to monetize the new digital business opportunities

5Improve the ROI of RPA and conversational AI with hyperautomation