Capital BlueCross urgently needed to recharter its vendor management function as it only provided standard purchasing and contract support. Leveraging Gartner expertise in end-to-end business transformation, the senior vice president, CFO & Treasurer reorganized and added capabilities to the vendor management function.
Capital BlueCross’s senior vice president, CFO & Treasurer was charged with driving the strategic contribution of vendor management ahead of implementing several large renewals and new contracts and in response to missed financial opportunities.
Gartner provided comprehensive support to Capital BlueCross's senior vice president, CFO & treasurer as he established a new mission and remit for the vendor management function. Documented best practices accelerated strategy formulation and provided validation; benchmarking data and analytics expedited process reengineering; on-demand skill development resources enabled staff to build new competencies; and peer examples and templated tools enabled a fast start.
Leveraging Gartner expertise in end-to-end business transformation, Capital BlueCross’s senior vice president, CFO & treasurer reorganized and added capabilities to the vendor management function, cutting processing time by 50% and trimming contract backlog by 35%.
Industry:
Health Insurance and Benefits Administration
Revenue:
Approx. $2.5 Billion
Employees:
2,000
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