Increasing the Vendor Management Function’s Value-Add

Capital BlueCross

The Value of Gartner Event Sponsorship

Capital BlueCross urgently needed to recharter its vendor management function as it only provided standard purchasing and contract support. Leveraging Gartner expertise in end-to-end business transformation, the senior vice president, CFO & Treasurer reorganized and added capabilities to the vendor management function.

Mission-critical priority

Capital BlueCross’s senior vice president, CFO & Treasurer was charged with driving the strategic contribution of vendor management ahead of implementing several large renewals and new contracts and in response to missed financial opportunities.

How Gartner helped

Gartner provided comprehensive support to Capital BlueCross's senior vice president, CFO & treasurer as he established a new mission and remit for the vendor management function. Documented best practices accelerated strategy formulation and provided validation; benchmarking data and analytics expedited process reengineering; on-demand skill development resources enabled staff to build new competencies; and peer examples and templated tools enabled a fast start.

Mission accomplished

Leveraging Gartner expertise in end-to-end business transformation, Capital BlueCross’s senior vice president, CFO & treasurer reorganized and added capabilities to the vendor management function, cutting processing time by 50% and trimming contract backlog by 35%.    

Industry:
Health Insurance and Benefits Administration

Revenue:
Approx. $2.5 Billion

Employees:
2,000

Achieve your mission-critical priorities with Gartner for Finance

We utilized Gartner’s best practices for vendor management, and there was a significant, measurable impact: The senior-level executives look to vendor management to lead negotiations and implementation processes for large contracts with vendors.

Harvey Littman

Senior Vice President, CFO & Treasurer, Capital BlueCross

Gartner is a trusted advisor and an objective resource for more than 15,000 enterprises in 100+ countries.

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