Liz Pisney, VP of Member Experience at ISACA, sought support from Gartner as they navigated discovery, vendor selection, and communicating the value captured to ensure cross-functional alignment.
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Client Story
Accelerating Time to Decision for Critical E- Commerce Transformation
ISACA worked with Gartner to accelerate time to decision by leveraging fact-based research and the Gartner Buy Smart application. Liz Pisney, VP of Member Experience at ISACA, sought support from Gartner to lead an e-commerce transformation and re-platforming. ISACA worked with Gartner to align cross-functional stakeholders and build board confidence using analyst insights and frameworks to navigate shifts in headless commerce and global digital payments.
Mission-critical priority
ISACA's critical priority was leading a complex e-commerce transformation and re-platforming to improve customer and member experiences while navigating headless commerce and digital payments.
How Gartner helped
- Gartner Buy Smart: The client leveraged the Gartner Buy Smart application to effectively evaluate vendors and navigate the vendor assessment phase of their e-commerce re-platforming project.
- Hype Cycles & Frameworks: The client utilized Gartner hype cycles and frameworks to understand and navigate complex market shifts, specifically focusing on headless commerce, digital payments, and global digital wallet.
- Analyst Inquiries: The client met with specific Gartner experts to gain a deeper understanding of global payment processing and digital wallets to drive their e-commerce project forward.
Business impact
- Accelerated Time to Decision: By utilizing Gartner's fact-based research and customer insights, the highly cross-functional organization was able to align stakeholders and make faster, more informed decisions on their e-commerce strategy.
- Comprehensive Problem Solving: The client was able to approach complex e-commerce challenges from all angles—including customer experience and financial impact—by leveraging Gartner research and insights.
- Increased Board and Executive Confidence: The client used Gartner frameworks and toolkits to effectively communicate their 3- to 5-year strategy, building confidence in their e-commerce decisions among their executive staff and the board.
Industry
IT Services
Revenue
Approx. $100M
Employees
< 1,000
