CIO Agenda

The leadership, organizational and technology priorities CIOs must address in 2023

4 Actions to Ensure Your Tech Investments Pay Digital Dividends

The Gartner CIO survey, which surveys more than 2,000 IT executives on current business practices, shows that although CIOs and other technology executives are tasked with delivering on increased digital technology investments, few are supplying the digital dividends senior leadership expects.

Download the 2023 CIO Agenda eBook to:

  • Discover the four actions you can take to accelerate impact
  • Understand where you are and how to move forward
  • Develop an action plan to meet CEO expectations

Download the 2023 CIO Agenda

Accelerate your impact and deliver the digital dividends that your senior leadership expects

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    Composable Thinking Actions: 56% of high-composability organizations promote a high-trust, empowering culture.

    Identify desired impacts and prioritize supporting initiatives

    Objectives of digital investments may have changed with recent economic conditions, so it’s important to understand what current types of financial impact the CEO needs you to deliver on and what time frame is expected.

    Once you’ve prioritized initiatives to support those impacts, develop relationships with key partners across the business and work together to overcome people and organizational issues.

    Composable Thinking Actions: 56% of high-composability organizations promote a high-trust, empowering culture.

    Assess progress and communicate interdependencies

    Metrics are key to measuring success, but make sure yours are aligned with the goals of the executive team. You’ll also need to demonstrate the interdependencies across digital initiatives that will collectively impact financial performance.

    A metrics hierarchy that allows you to organize and measure around business outcomes will reveal the critical performance contributions across teams and initiatives.

    Composable Business Architecture Actions: 64% of highly composable organizations design business and technology in parallel
    Composable Tecnologies Actions: 60% of highly composable organizations adopt iterative development a default

    Align SMEs, business technologists and IT experts

    Fusion teams made up of IT and business-focused experts will accelerate time to value and ensure desired business outcomes are met.

    Look to contribute key IT talent to these business-led teams to better understand capabilities, data and technologies required for initiatives. Successful collaboration across IT and business teams will pave the way for future reciprocity and ensure alignment of business and technology objectives.

    Composable Tecnologies Actions: 60% of highly composable organizations adopt iterative development a default

    Tap uncommon sources to handle lower priority initiatives

    As your fusion teams tackle initiatives designed to drive higher financial impact to the business, you’ll still need digital talent to focus on other internal projects. Think outside the box when recruiting to uncover new sources of talent.

    Interns, gig workers, and students may initially need extra time and supervision to get up to speed, but may also cost much less. Consider offering experience, exposure, training or pay based on the value of the deliverable.

    Composable Tecnologies Actions: 60% of highly composable organizations adopt iterative development a default
    Composable Tecnologies Actions: 60% of highly composable organizations adopt iterative development a default

    With digital business accelerating, IT leaders must identify the enterprise-wide business outcomes their CEO wants, prioritize digital initiatives that support them, and find c-suite partners to lead them.

    Daniel Sanchez Reina

    VP Analyst, Gartner
    Upcoming Webinar

    4 Steps to Deliver on Digital Investments

    Explore the finding of the 2023 Gartner CIO Agenda and discover how leading CIOs can radically reframe their organization’s value proposition and how their technology departments create value.

    Frequently asked questions about the Gartner CIO Agenda

    The 2023 CIO Agenda analyzes data from the 2023 Gartner CIO and Technology Executive Survey and supplements it with interviews from several CIOs (or equivalents) who had interesting stories about their enterprise’s transition to business composability.

    The 2023 Gartner CIO and Technology Executive survey was conducted online from May 2022 through July 2022 among Gartner Executive Programs members and other CIOs. Qualified respondents are each the most senior IT leader (CIO) for their overall organization or a part of their organization (for example, a business unit or region).

    The survey gathered data from 2,387 CIO respondents in 85 countries and all major industries, representing approximately $9 trillion in revenue/public-sector budgets and $198 billion in IT spending.

    The survey was developed collaboratively by a team of Gartner analysts, and was reviewed, tested and administered by Gartner’s Research Data and Analytics team.

    CIOs and technology executives can use this research to:

    • Discover the four actions you can take to accelerate impact
    • Understand where you are and how to move forward
    • Develop an action plan to meet CEO expectations

    Gartner research shows our four of five CEOs are increasing digital technology investments to counter current economic pressures, including inflation, scarce talent, and supply constraints. Additionally, CEOs have been increasing investments both in the digitalization of their businesses and in information technologies since at least 2018, and now they want to see the top- and bottom-line benefits of those investments. Beyond indirect benefits realized to date, CEOs expect to see digital-driven improvements in enterprise financials. These CEOs, therefore, expect their CIOs to orchestrate initiatives across the enterprise that should collectively deliver “digital dividends.” 

    The CIO Agenda is just the beginning...

    CIOs today are facing unprecedented challenges to improve business outcomes, transform business models, modernize technology and enhance customer experience. Gartner supports CIOs and technology leaders by providing actionable, objective insights that enable faster, smarter decisions and stronger performance.

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    Learn more about how we can help you achieve your mission-critical priorities.