Gartner Research

The New Enterprise Architecture Operating Model for the Postdigital Era

Service model changes should be made before or along with operating model changes to ensure effective delivery.

Expert: Austin Steinmetz

Organizations are transforming their enterprise operating models to improve delivery speed and scale agility, as well as support greater local autonomy. These changes are intended to help organizations excel in the postdigital era, as the barriers between digital and business strategies are being removed. However, these operating model changes reconfigure business processes and governance structures to which heads of enterprise architecture have become accustomed.

This research guides heads of enterprise architecture in establishing functional operating models poised for long-term success in the postdigital, product-centric delivery era.

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