10 Habits of Customer-Centric Organizations

November 1, 2017

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Meet the Expert

Jenny Sussin

Jenny Sussin is a Research Vice President within the IT Leaders & Tech Professionals team which focuses on applications that the customer experience. Ms. Sussin predominantly focuses on social CRM and the next generation of customers. Prior to joining Gartner, Ms. Sussin worked for IBM, where she was directly responsible for managing the concept, development and execution of social media strategy for IBM’s largest customer event; and for building social media education presentations for various constituencies, including customers, internal marketing and IBM Software’s Super Women’s Group.

Recent Episodes

183: The Art of the 1-Page Strategy | ThinkCast - Gartner Podcast

April 16, 2019

Featured Guest: Heather Colella, Mark Driver, James Stravidis

Toss out those 250-page strategy documents. You only need one page. Gartner expert Heather Colella helps you master the art of the one-page strategy (01:41). Also, Gartner's Mark Driver makes sure you stay in compliance with Java's latest release and support changes (21:37); and we revisit a conversation with former NATO military commander Admiral James Stravidis on a common fear for all of us -- cybersecurity (43:37). 

Global Challenges for Tech Service Providers | Gartner Podcast

April 12, 2019

Featured Guest: Scott Morrison

We hear all the time how digital transformation is upending the way we do business and the related headaches that come with that change. Product managers not only have to adjust to the changes digital brings to their organizations, but they must anticipate and guide clients and prospects through the changes happening in their enterprises. But are those changes consistent across the world? Gartner expert Scott Morrison spans the globe for answers.

Deeper Thinking: Good is the New Cool | ThinkCast - Gartner Podcast

April 09, 2019

Featured Guest: Afdhel Aziz

Marketing expert Afdhel Aziz calls on companies to "market like you give a damn." But that requires a shift in mindset from selling to serving. Join this extended conversation as we go deeper with Afdhel Aziz on why "Good is the New Cool."

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