Meet the Experts

Richard DeLisi

Richard DeLisi has worked as VP, Advisory within Gartner's Customer Experience, Customer Service and Communications practices since 2006. Mr. DeLisi worked as Head of Communications for a domestic airline based at Washington Dulles International Airport. He was responsible for media relations, customer communications, investor relations, as well as additional customer service and marketing responsibilities.

Daniel Coyle

Daniel Coyle is the New York Times bestselling author of The Talent Code, The Little Book of Talent, The Secret Race (co-authored with Tyler Hamilton), Hardball: A Season in Projects, and other books. Winner (with Hamilton) of the 2012 William Hill Sports Book of the Year Prize, he is a contributing editor for Outside Magazine, and works as a special advisor to the Cleveland Indians. Coyle lives in Cleveland, Ohio during the school year and in Homer, Alaska, during the summer with his wife Jen, and their four children.

Afdhel Aziz

Afdhel Aziz is one of the world’s leading experts in brand purpose, marketing innovation, and social entrepreneurship. He had a 20-year career as an award-winning international marketer who led brands at Procter & Gamble, Heineken, Absolut, and Nokia, in London and New York. He was most recently Director of Absolut Labs in the USA, highlighted by Forbes as ‘one of top three marketing innovation labs to emulate’ in the world. He is currently the Founder and Chief Purpose Officer of Conspiracy of Love, a think-tank and idea incubator that helps Fortune 500 like Adidas, Facebook, Sonos, Bacardi, Mars and Coty use culture and technology as a force for good. Afdhel is the co-author of Good is the New Cool: Market Like You Give a Damn (Regan Arts, 2016), a provocative manifesto for a bold new model of marketing, which helps brands become a force for good. The book was a #1 Amazon New Release in ‘Philanthropy and Charity’ and has been hailed as the new ‘Ogilvy on Advertising’. He is one of the world's leading experts on how to deliver cutting-edge campaigns, content, and experiences; working with world-class artists such as Lady Gaga, Deadmau5, and Kanye West, as well as diverse partners like the TED Conferences, Art Basel, Coachella Festival, and the Andy Warhol Foundation. Examples of his work include Absolut Reality, the world’s first live-streamed virtual reality concert; Absolut Deadmau5, a groundbreaking video game with electronic music superstar Deadmau5; and Absolut Open Canvas, which transformed entire city blocks in Brooklyn and San Francisco into contemporary art installations. He has been a featured speaker at the Cannes Lions, SXSW, TEDx, Advertising Week, The Gathering, the Chief Digital Officer Conference: Silicon Valley, Columbia University and more. His work has been featured in the New York Times, Vice, Fast Company, Forbes, Fortune, The Guardian, Coolhunting, Billboard, Hypebeast, Mashable and more.

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