Meet the Experts

Terrence McCrossan | CEO

Mr. McCrossan joined Oversight as CEO in July 2018, bringing more than 25 years of payment industry, SaaS technology, and executive leadership experience to his role. As CEO, he focuses on driving Oversight to the next level as a leading provider of artificial intelligence-powered financial risk mitigation and compliance monitoring software solutions for Fortune 1000 business and government clients. Prior to Oversight, Mr. McCrossan served as Senior Vice President and General Manager for Comdata, a leading payments and fleet management division of FLEETCOR (FLT). Before Comdata, he spent 10 years in executive marketing, strategy and operating roles with ADP, most recently serving as Division Vice President and General Manager of ADP Vantage HCM, a leading SaaS solution for large enterprises. Earlier in his career, he held sales and marketing positions at MCI and Internet Security Systems.

Chris Voss | CTO & Founder

Chris Voss served as the lead international kidnapping negotiator for the Federal Bureau of Investigation, as well as the FBI’s hostage negotiation representative for the National Security Council’s Hostage Working Group. Before becoming the lead international kidnapping negotiator, Chris served as the lead Crisis Negotiator for the FBI’s New York City Division. He was a member of the New York City Joint Terrorist Task Force for 14 years, working on cases like TERRSTOP – the Blind Sheikh Case targeting Sheikh Omar Abdel-Rahman – and the TWA Flight 800 catastrophe. Chris Voss negotiated the surrender of the first hostage-taker in the Chase Manhattan bank robbery. During his 24-year FBI tenure, he was trained in the art of negotiation by not only the FBI but Scotland Yard and Harvard Law School. He is also a recipient of the Attorney General’s Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service. Chris has taught business negotiation in the MBA program as an adjunct professor at the University of Southern California’s Marshall School of Business and Georgetown University’s McDonough School of Business. He has also taught business negotiation at Harvard University, guest-lectured at The Kellogg School of Management at Northwestern University, The IMD Business School in Lausanne, Switzerland, and The Goethe School of Business in Frankfurt, Germany.

Ewan McIntyre | Research Director

Ewan McIntyre is a Research Director covering marketing leadership and management. Mr. McIntyre is focused on how next-generation marketing organizations and leaders allocate resources and budgets to deliver measurable, optimized performance in a digitally led world. He has a deep understanding of how to build the right team, combining in-house and outsourced resource, having built from the ground up multidiscipline digital teams in both the B2B and B2C space. Mr. McIntyre was previously Head of Digital for Philips in the U.K. and Ireland. Leading cross-sector digital marketers and online retail specialists, he was responsible for creating and driving the B2C and B2B digital strategy. Managing a significant budget and working with major agencies and colleagues from across the global Philips organization, he delivered a highly focused strategy that drove value across the customer decision journey, from initial brand awareness through to post-acquisition.

Gartner ThinkCast

Hosted by: Karen Lockhart

Gartner ThinkCast puts you at the intersection of business and technology with insights from the top experts on how to build a more successful organization, team and career in the digital era. Join us to get your competitive advantage.

Thank you for listening to Gartner ThinkCast. Please rate, review and share with your colleagues.

All content on Gartner ThinkCast is owned by Gartner and cannot be repurposed or reproduced without Gartner’s consent.

Gartner is an impartial, independent analyst and advisor. All content provided by other speakers is expressly the views of those speakers and their enterprises. The information on Gartner ThinkCast should not be construed as a Gartner endorsement of any enterprise’s products or services.