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Premium Research July 17 2026
... workloads, including AI agents) on a temporary basis Account discovery and onboarding of privileged accounts across multiple systems, applications and cloud infrastructure providers Vaulting, rotation and management of privileged credentials Management, monitoring, recording and auditing for privileged sessions ...
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Research Nov 2020
... Vendors 8x8 (8x8 Contact Center) AWS (Amazon Connect) Content Guru (storm CONTACT) Evolve IP (Evolve Contact Suite) Five9 (Intelligent Cloud Contact Center) Genesys (Genesys Cloud) Lifesize (CxEngage) NICE inContact (CXone) Odigo Talkdesk Vocalcom (Hermes360) Vonage (Vonage Contact Center) Worldline (WL Contact ...

Analyst(s):   Steve Blood   |   Pri Rathnayake   |   Drew Kraus
Research Jul 2026
... Access Insights Already a Gartner client? As IT environments grow more complex, managed IT services are moving beyond basic cloud and automation to deliver converged intelligence and AI-first ecosystems. SPVM leaders should use this Hype Cycle to assess the maturity of emerging managed IT services when ...

Analyst(s):   Jess Aggio   |   Nathan Davie
Premium Research Jan 2020
... DBMS Blockchain PaaS Blockchain UX/UI Technologies Decentralized Applications Layer 2 Solutions (Sidechains, Channels) Privacy-Enhanced Multiparty Computing At the Peak Blockchain Interoperability Consensus Mechanisms Decentralized Identity [was Blockchain for IAM] Smart Contracts Blockchain (Metacoin) ...

Analyst(s):   Avivah Litan   |   Arnold Gao
Research Jul 2019
... innovations and trends to evaluate and act upon. Analysis What You Need to Know The Hype Cycle The Priority Matrix Off the Hype Cycle On the Rise Quantum Computing Intelligent Connected Infrastructure Hyperloop 5G Flying Autonomous Vehicles Platooning Swarming Robotics At the Peak AI in Transportation Intelligent ...

Analyst(s):   Ivar Berntz   |   Venecia Liu   |   Thierry Kuperman Le Bihan
Research Aug 2020
... innovations and trends to evaluate and implement. Analysis What You Need to Know The Hype Cycle The Priority Matrix Off the Hype Cycle On the Rise Quantum Computing Autonomous Trucks Intelligent Connected Infrastructure Hyperloop Supply Chain Control Tower Platooning Swarming Robotics Supply Chain as a Service ...

Analyst(s):   Venecia Liu   |   Thierry Kuperman Le Bihan   |   Ivar Berntz   |   Pedro Pacheco
Research Jul 2018
... Hype Cycle The Priority Matrix Off the Hype Cycle On the Rise Embedded Eye-Tracking Platforms Exoskeleton Gait Analysis Volumetric Displays Spatial Computing Electrovibration At the Peak Smart Robots Brain-Computer Interface Transparent Displays Bioacoustic Sensing VPA-Enabled Wireless Speakers Emotion ...

Analyst(s):   Werner Goertz
Video October 30 2024
... to interoperate across the two different environments. We’re going to see this more and more and more. You take a trend like multiagent computing, or agentic computing, which is another way of thinking about it, and it is actually going to accelerate pretty quickly because the need is there. I also want ...
Research Sep 2023
... Access Insights Already a Gartner client? CPaaS providers offer cloud-based platforms for developers and other users to build deeper engagement and operationalize customer experiences via APIs, SDKs and visual builders for basic, advanced and omnichannel communications. CIOs can use this Magic Quadrant ...

Analyst(s):   Brian Doherty   |   Daniel O'Connell   |   Lisa Unden-Farboud   |   Ajit Patankar
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