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Premium Research Sep 2024
... GenAI is an early-stage technology, and it’s evolving rapidly. Best practices are not yet codified and are changing, making creation of an accurate general “maturity model” difficult. This presentation overviews the characteristics of different levels of GenAI maturity in eight key areas. Gartner Research ...

Analyst(s):   Svetlana Sicular   |   Bern Elliot
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... How CIOs Across Key Industries Can Navigate U.S. Federal Policy Shifts Discover how policy changes directly affect IT strategies within the banking, insurance and investing industry. Featured Webinar What Banking CIOs Must Know When Adopting Generative AI Live session on January 15, 2026 11:00 a.m. ...
Premium Research Jun 2023
... automation capabilities at the scale and pace required for operational efficiency strategies in power and utilities. Digital leaders must evaluate where it fits into their operational efficiency improvement strategy, seize opportunities and redress challenges now. More Detail Gartner Insights Abstract ...

Analyst(s):   Ethan Cohen
Premium Research Sep 2024
... GenAI is a disruptive new technology, and effectively applying it internally requires building new skills and platforms. Software engineering leaders must build the internal developer platforms and skills required to bring this technology into their core software products. Session Description Learning ...

Analyst(s):   Bill Blosen
Premium Research Jan 2025
... In a remarkable strategy change, Microsoft has added significant new capabilities to its no-cost M365 Copilot GenAI assistant. It underscores the volatility in the AI market and highlights the evolution from fixed-cost and application-embedded services to consumption-based pricing and agents. Gartner ...

Analyst(s):   Matt Cain   |   Max Goss   |   Larry Cannell
Research Jul 2021
... consulting and outsourcing services would prefer to pay for business outcomes, not effort. This Quick Answer describes the challenges and process for how IT leaders can define business outcomes for use in contracting for services. More Detail Recommended by the Authors Gartner Insights Abstract ...

Analyst(s):   Peter Adamo
Research Sep 2020
... With growing business-led IT and other forms of democratized delivery, groups outside applications are leading solution delivery initiatives. Application leaders should treat democratized delivery teams as customers and provide capabilities and support to help them achieve delivery objectives. Overview ...

Analyst(s):   Applications Research Team
Article June 05 2025
... cybersecurity is a business decision. The problem is, it’s not often treated as one. This is, in part, because without understanding how cybersecurity works, it’s difficult for non-IT executives to see the value of what they’re spending or decide how much is enough. A sustainable cybersecurity program that ...
Research Jun 2020
... Gartner has compiled its most essential frameworks in four focus areas comprising 20 accountabilities. By using these frameworks, CIOs will improve IT’s stature and accelerate enterprise performance. Overview Conclusion Further Reading Gartner Insights Abstract ...

Analyst(s):   Donna Scott
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