... Access Research Already a Gartner client? Customer success managers’ time is best spent on the most difficult client problems and the most valuable client opportunities. But to give human agents the needed time, tech CEOs must get serious about expanding their success team’s capacity with automation t ...
Analyst(s): Charlie Xu | Forest Conner
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Organizations struggle to retain high potential (HIPO) employees. Talent management leaders should focus on real time-recognition, work-life harmonization and providing both professional and personal development opportunities to retain HIPOs. Gartner Research ...
... This survey of technology adoption timelines and risk and value drivers highlights 36 technologies and techniques needed for AI readiness. D&A leaders should use this research to benchmark their adoption plans for AI-ready data, analytics and AI, and AI-ready governance. Gartner Research ...
... Access Research Already a Gartner client? I&O leaders at the early stages of cloud operations planning must use this tool to build familiarity with important areas of cloud management. Examples of cloud operations capabilities are organized by one of seven key cloud management areas and are complement ...
... Access Research Already a Gartner client? Pervasive integration of AI is outpacing employees’ ability to adapt to its potential. CIOs must reassess existing DEI strategies, as adoption of generative AI exacerbates biases and requires digital dexterity training and adaptive AI deployment initiatives to ...
... Access Research Already a Gartner client? Driving healthy growth is nearly impossible when customers disengage. Revenue and retention leaders need partnerships between customer success teams and account management teams that retain and grow customers and deliver seamless interactions to realize curren ...
... CSCOs struggle to understand supply chain’s role in enterprisewide customer experience initiatives and to take appropriate action. Use this customer experience governance model to clarify supply chain’s roles and responsibilities. Overview Introduction Analysis Gartner Recommended Reading Gartner Researc ...
... Access Research Already a Gartner client? Cloud operations capabilities are essential for cloud adoption but are often confused with other activities led by a cloud center of excellence. I&O leaders must use the three steps outlined in this research to clarify key differences and strengthen early clou ...
... Selecting the right digital solution for Scope 3 emissions programs is a challenge for many procurement technology leaders. This document offers guidance on identifying different solution types, assessing capabilities available in the market and choosing the best solution for your Scope 3 program. Ov ...