... Facing economic uncertainty and rapid AI evolution, Chinese organizations emphasize their data infrastructures’ direct ROI and adaptivity more than ever. Data and analytics leaders in China should shift their focus to the engagement of data, analytics and AI ecosystem in their adoption approaches. Ov ...
Analyst(s): Julian Sun | Xingyu Gu | Tong Zhang | Fay Fei | Mike Fang
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... Years of investment in digital self-service have not led to more customers successfully resolving issues on their own. Customer service and support leaders can improve self-service success by understanding customer intent and actively matching customers to the most relevant solutions. Gartner Researc ...
Analyst(s): Eric Keller | Andrew Schumacher | Kim Hedlin | Keith McIntosh | Olivia Foster
... Revenue intelligence platforms enhance sales productivity by capturing seller activity, measuring pipeline health and guiding sellers’ next steps. Sales operations leaders supporting sales force automation and adjacent solutions can use this research to review vendors and their key capabilities. Over ...
Analyst(s): Adnan Zijadic | Dan Gottlieb | Alyssa Cruz | Elizabeth Jones | Steve Rietberg
... Access Research Already a Gartner client? Hyperscale cloud providers adjust discounts, credits and support services when negotiating large multiyear commitments. Sourcing, procurement and vendor management leaders can use this research to leverage four best practices to optimize costs, value and risks ...
... Access Research Already a Gartner client? Organizations aim to find the best-fit and most cost-effective HCM technology vendors through their RFI and RFP processes. HR technology leaders managing HR technology transformation can use this tool to determine functional requirements and collect vendor res ...
Analyst(s): Sam Grinter | Josie Xing | Ron Hanscome | Jeff Freyermuth | Ranadip Chandra
... Revenue enablement platforms have broadened from sales enablement, providing key functionality for delivering content, learning and coaching to revenue-generating roles. Sales enablement leaders can use this guide to identify vendors that offer capabilities to empower revenue-generating roles. Overvi ...
Analyst(s): Doug Bushée | Shiela Rahimian | Melissa Hilbert | Elizabeth Jones | Guy Wood
... Access Research Already a Gartner client? The iPaaS market demonstrated a strong growth rate of 30.7% in 2023, reaching $7.77 billion in revenue. iPaaS was the second fastest growing application and infrastructure middleware market, just behind process mining. However, iPaaS remained the No. 1 contrib ...
Analyst(s): Keith Guttridge | Andrew Humphreys | Harshita Chibber | Varsha Mehta | Nicholas Carter
... Access Research Already a Gartner client? End-user services leaders can improve efficiency and security by taking a modern approach to patching Windows and third-party applications on endpoints. This research provides guidance on strategies and technologies that can improve endpoint patching. Overview I ...
Analyst(s): Craig Fisler | Tom Cipolla | Sunil Kumar | Lina Al Dana