... Gartner First Takes Fresh insights on emerging trends Executive FastStart helps new CSCOs quickly make an impact and deliver in their first year across four focus areas. This document provides insights, guidance and tools for one of those focus areas — role clarity and skills, functional capabilities, ...
Analyst(s): Dana Stiffler | Michael Dominy | Ken Chadwick
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... VoC platforms integrate feedback collection, analysis and action into a single unified solution to understand and improve the customer experience. Revenue and retention leaders can use this research to compare providers’ capabilities in alignment with important customer use cases. Overview What You Ne ...
Analyst(s): Maria Marino | Chad Storlie | Deborah Alvord | Michael Maziarka | Patrick Quinlan
... Access Research Already a Gartner client? Just stopping by? The Corporate Sustainability Reporting Directive requires organizations to create robust ESG data collection and governance systems to meet European reporting standards. This research explains the directive to general counsel and helps them su ...
... Access Research Already a Gartner client? Just stopping by? In 2024, executive leaders can expect the forces that accelerated and endangered growth last year to continue. But research shows that these forces will disrupt what drives competitive advantage for many. This initiative provides resources to ...
Analyst(s): Sean Kumar | Ana Guerra | Ethan Budgar | Jorge Lopez | Marc Kelly
... Access Research Already a Gartner client? Just stopping by? 2024 promises to confront strategy leaders with many of the same challenges that defined 2023, but in overdrive. To sustain growth, progressive strategy leaders must lead their companies’ efforts to undertake fundamental redesign of core decis ...
Analyst(s): Ana Guerra | Brook Selassie | Ethan Budgar | Sean Kumar | Marc Kelly
... As technology becomes increasingly pervasive in healthcare, provider CIOs can use this research to assess their digital capabilities. They can then complete Gartner’s Digital Execution Scorecard to generate benchmarks that show how they compare against their peers. Overview Data Insights Gartner Recomm ...
Analyst(s): Cesar Lozada | Shruthi Shankel | Jack Polizzi | Ephraim Baron | Chet Geschickter
... Branded customer communities aid clients in adopting solutions and services, accessing support, and networking with peers via a digital experience. Revenue and retention leaders should use this research to identify B2B customer community platforms that can address their requirements and use cases. Ov ...
Analyst(s): Maria Marino | Chad Storlie | Ray Pun | John Quaglietta | Jennifer MacIntosh
... As government CIOs advance digital transformation initiatives, they should measure baseline values for KPIs and periodically measure changes in their organizations’ digital performance. They can complete Gartner’s Digital Execution Scorecard in generating KPIs to benchmark against peers. Overview Data ...
Analyst(s): Shruthi Shankel | Arthur Mickoleit | James Anderson | Jack Polizzi | Cesar Lozada