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Research Jun 2020
... Access Insights Already a Gartner client? In response to the COVID-19 pandemic, B2B sales organizations are exploring new ways to enforce sales process consistency and discipline. Application leaders that support sales technology should help sellers improve sales execution by adding AI-based guided se ...

Analyst(s):   Mark Lewis   |   Theodore (Tad) Travis   |   Mark Paine
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Premium Research Apr 2022
... Governments undertaking enterprise initiatives often fail to achieve intended results because agency heads or critical users don’t make them a priority. This research provides effective governance strategies that government CIOs can use to ensure their enterprise initiatives succeed. Overview Strategi ...

Analyst(s):   John Kost
Research May 2020
... Citizens still lack trusted and convenient ways to prove their identity when accessing digital services, which is critical during the COVID-19 crisis. Government CIOs can use proven principles to guide and execute better digital identity plans. Overview Strategic Planning Assumption Introduction Analysi ...

Analyst(s):   Arthur Mickoleit
Premium Research Dec 2019
... Identifying the ideal EA team size for your business requires an in-depth analysis of aspects that influence your organization’s growth. Peer Connect members share insights on their EA team size and factors that should be considered while building a team. Overview Peer Strategies Enterprise Architectur ...

Analyst(s):   Peer Contributors
Research Aug 2019
... EA and technology leaders have struggled to adapt EA services to best support distributed delivery through product lines. This podcast is a discussion of how EAs can effectively enable digital initiatives in a product line model. (Run Time: 20 minutes) Overview About the Guest Gartner Insights Abstract ...

Analyst(s):   Enterprise Architecture Research Team
Research Aug 2020
... Gartner’s Future of Applications research contains several key principles that can guide application leaders to an effective post-COVID-19 application strategy. In this note, we outline what they are, their impact and how to apply them. Gartner Insights Abstract ...

Analyst(s):   Yefim Natis
Research Mar 2021
... Demand for assisted service remains high as investments in self-service fail to meet customer expectations. Application leaders supporting customer service must improve the timeliness and fidelity of self-service content by integrating knowledge management that is enhanced by AI-enabled automation. G ...

Analyst(s):   Pri Rathnayake
Research Jun 2013
... Application organizations must collaborate with infrastructure and operations teams to support applications in production. Application leaders can use the framework presented here to assess their organization's maturity in this discipline, and to identify the steps they must take to improve. Analysis ...

Analyst(s):   Jim Duggan   |   Thomas Murphy
Research Sep 2020
... This Gartner Critical Capabilities report evaluates the leading configure, price and quote application suites against six use cases. Application leaders should use the ratings in this report to identify a shortlist of vendors for deeper evaluation. What You Need to Know Analysis Critical Capabilities U ...

Analyst(s):   Dayna Ford   |   Mark Lewis
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