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Premium Research Oct 2023
... The 2024 Gartner CIO and Technology Executive Survey reveals top technology investments that higher education CIOs are making to deliver business outcomes. CIOs are increasing investments in cybersecurity, business intelligence and cloud platforms to excel at CX, revenue generation and compliance. Ov ...

Analyst(s):   Robert Yanckello
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Premium Research Feb 2024
... Field service management software buyers face software options that fail to cover some use cases or processes but do not find out until after making a purchase. Customer service and support technology leaders can use this presentation to organize business needs that will drive functional priorities. ...

Analyst(s):   Jim Robinson
Research May 2021
... This Tool helps enterprise architecture and technology innovation leaders answer the question, “What is a business capability?” We will recognize the abstract nature of the term, the challenge of having various definitions and provide litmus tests to validate a strong business capability. Gartner Ins ...

Analyst(s):   Philip Allega
Research Apr 2021
... To start or renew an enterprise architecture practice, enterprise architecture and technology innovation leaders must follow an organized approach. In this video, you will learn the eight steps to build a world-class, high-impact EA practice. Overview Recommended by the Authors Gartner Insights Abstrac ...

Analyst(s):   Saul Brand
Research Sep 2019
... Enterprise architecture and technology innovation leaders can use this model to design value stories, supporting metrics and scorecards to effectively articulate the performance of the EA function to stakeholders. Overview Recommended by the Authors Gartner Insights Abstract ...

Analyst(s):   Enterprise Architecture Research Team
Premium Research Feb 2020
... Over 80% of CEOs are making digital business transformation a top priority. Top enterprise architecture and technology innovation leaders follow eight steps to reposition their function to enable digital initiatives and teams with the tools, technologies, autonomy and guidance needed to succeed. Reco ...

Analyst(s):   Enterprise Architecture Research Team
Research Sep 2020
... Access Insights Already a Gartner client? Application leaders can empower sales organizations with analytics tools, without the support of a data scientist. Turnkey analytics solutions and augmented analytics help application leaders support sales now versus waiting for a new hire. Overview Strategic Pl ...

Analyst(s):   Theodore (Tad) Travis   |   Adnan Zijadic
Research Oct 2019
... The spatial context of data significantly enhances its meaning for leaders and constituents. Governments and government CIOs must develop capabilities in emerging geospatial and location technologies and practices to ensure that their data programs rise to the challenges facing their organizations. K ...

Analyst(s):   Bill Finnerty
Premium Research Feb 2025
... Companies face challenges in meeting multigenerational customer needs, especially in channel use and preferences. This note guides customer service and technology leaders in creating an omnichannel strategy by redesigning platforms, enhancing satisfaction, boosting efficiency and meeting diverse nee ...

Analyst(s):   Francesco Vicchi
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