... To advance digitally, many governments are focusing on citizen experience. To enable this, some CIOs created the role of chief citizen experience officer, at least by function, if not title. This is necessary, but not sufficient to achieve success without the right support and expectations. Overview I ...
Analyst(s): John Kost | Bill Finnerty
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... The pandemic exposed the limitations of rigid infrastructure and systems to governments. Globally, governments — willing or otherwise — had to rely on cloud computing to deliver required services and mission outcomes. This forced exposure to the cloud led many CIOs to accelerate their modernization ...
... The market perceives two types of blockchain architectures: permissioned and permissionless, but the situation is much more complicated. CIOs must understand the relevant components and styles to make appropriate choices when developing blockchain use cases. Analysis Components of a Blockchain Platfor ...
Analyst(s): David Furlonger | Ray Valdes | Martin Reynolds
... CSPs aim to drive growth via ecosystems, but must deal with the complexities of combinatorics and options provided by ecosystem participation. Therefore, CSPs CIOs must make timely decisions and should use intelligent insights to transform their operating model for value creation and collaboration. O ...
... Three highly disruptive energy provisioning models — commercial, self-service and public service — are emerging worldwide. Energy CIOs need knowledge of the social, political, technological and economic forces shaping these models to support the radical changes and new requirements they will bring. O ...
... The use of multiple cloud service providers is an inevitability. Government CIOs should turn this inevitability into a strategic approach with planning, governance and realistic expectations of multicloud benefits. More Detail Recommended by the Authors Gartner Insights Abstract ...
... The overlap between contact center as a service and CRM customer engagement center is increasing toward unified solutions. This research guides customer service and support technology leaders through the implications posed by this convergence and identifies what actions to take. Overview Strategic Pla ...
... Microsoft introduced a self-hosted gateway to Azure API Management in April 2020, in order to enable hybrid and multicloud API management. This document provides application leaders the appropriate updates to our coverage in “Critical Capabilities for Full Life Cycle API Management.” Critical Capabil ...
... A CRM customer engagement center is a strategic, long-term investment aimed at enhancing the overall service experience. This research helps customer service and support technology leaders analyze offerings and plan to adopt the best-fit CRM CEC for their organizations. Overview Introduction Analysis Ga ...