... Access Insights Already a Gartner client? Business ecosystems form the core of many of the most successful business models. Being able to model and analyze business ecosystems is crucial. EA and technology innovation leaders can use these seven best practices to develop their business ecosystem models ...
Analyst(s): Marcus Blosch | Betsy Burton
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... Access Insights Already a Gartner client? The number of enterprises implementing artificial intelligence grew 270% in the past four years, according to Gartner’s 2019 CIO Survey. The survey shows CIOs interested in AI how they compare to peers, and how to get started with their AI efforts if they have ...
... Utility CIOs must provide capabilities to manage consumption data in an environment driven by changing business needs moving beyond the meter and competing technologies such as IoT. This Market Guide provides insights on the MDM market to drive digital optimization and transformation initiatives. Ove ...
... Pay Attention to These 4 Types of Blockchain Business Initiatives Through 2020, 80% of enterprise blockchain-based applications whose goal is to save money will fail to do so. Analysts: Rajesh Kandaswamy, David Furlonger As interest in blockchain continues to grow, Gartner analysts are fielding questio ...
... Access Insights Already a Gartner client? EBPA tools help enterprise architecture and technology innovation leaders transform and improve business performance and outcomes through business and process modeling. Here, we describe the market, identify use cases, highlight key vendors and describe their ...
Analyst(s): Derek Miers | Marc Kerremans | Samantha Searle
... CCaaS providers continue to mature in terms of scale, VCA capabilities and carrier connectivity, with leading providers adding marketplaces, communities and visible trust centers to bolster customer support. Application leaders should use this research to assist in their CCaaS buying decisions. What ...
Analyst(s): Drew Kraus | Steve Blood | Simon Harrison
... CCaaS selection is a multiyear commitment to support the operational requirements of customer service teams. Application leaders responsible for customer service technology should work with stakeholders to define technical requirements to ensure CCaaS becomes a best-fit solution for years to come. Ov ...
Analyst(s): Pri Rathnayake | Drew Kraus | Steve Blood
... This Hype Cycle provides critical input for strategic planning by tracking the maturity level and adoption rate of payer technologies and deployment approaches. U.S. healthcare payer CIOs should use this research to plan new and manage existing investments for business optimization and transformatio ...
Analyst(s): Bryan Cole | Jeff Cribbs | Mandi Bishop
... Access Insights Already a Gartner client? Balancing centralization and decentralization within an organization has long been a complex challenge. Enterprise architecture and technology innovation leaders can solve this by creating a federated enterprise operating model that addresses the organization’ ...
Analyst(s): Saul Brand | Marcus Blosch | Philip Allega