... As agile and lean replace traditional waterfall methodologies, many application developers will deliver successfully; however, there will also be large-scale project failures in which agile will be demonized as the root cause. Application leaders must keep their agile and lean initiatives on track. K ...
Analyst(s): David Norton | Andy Kyte | Nathan Wilson
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... Digital business models, improved AI maturity and connected customer service ecosystems are changing how organizations engage with customers and manage customer service teams. This Magic Quadrant evaluates 14 vendors of customer service and support applications to help you make the right choice. Mark ...
Analyst(s): Simon Harrison | Brian Manusama | Nadine LeBlanc
... Access Insights Already a Gartner client? CSPs are at a juncture where they must shape their operations support system architecture to enable new business, products and services through NaaS, network slicing, edge and 5G. CIOs must put together a blueprint and guiding principles to future-proof operat ...
... Access Insights Already a Gartner client? Gartner does not expect there to be a single dominant blockchain platform within the next four years, as platforms mature to provide a decentralized transaction architecture. Application leaders must define their expectations when evaluating the functionality ...
... Sales enablement platforms provide essential functionality to support the enablement of sales organizations through content, training and coaching. Application leaders supporting CRM sales technology and sales enablement should use this Market Guide to review vendors and key capabilities offered. Ove ...
Analyst(s): Doug Bushee | Alastair Woolcock | Melissa Hilbert | Mark Paine
... When partnering with cloud providers and hyperscalers, CSPs face competing goals which can’t be achieved simultaneously. Therefore, CIOs and technology leaders must prioritize the four dominant engagement strategies by linking business and technical outcomes to a company’s vision and objectives. More ...
... Access Insights Already a Gartner client? Details of hundreds of blockchain projects carried out by consultancies provide essential insights into the state of the market. CIOs must use these to understand where blockchain projects are starting to move forward, and leverage the lessons for maximum bene ...
... Access Insights Already a Gartner client? Communications service providers face intense pressure to create and deliver differentiating value that extends beyond networking and connectivity. CIOs can use this research to pivot and refocus value creation and delivery by using platform business models an ...
... Data analytics is now mainstream in oil and gas. Leading companies are adopting new technology and revitalizing skills development to create comprehensive capability for value at enterprise scale. CIOs can leverage this trend to build effective data analytics foundations. Overview Strategic Planning A ...