... Pay Attention to These 4 Types of Blockchain Business Initiatives Through 2020, 80% of enterprise blockchain-based applications whose goal is to save money will fail to do so. Analysts: Rajesh Kandaswamy, David Furlonger As interest in blockchain continues to grow, Gartner analysts are fielding questio ...
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... Access Insights Already a Gartner client? EBPA tools help enterprise architecture and technology innovation leaders transform and improve business performance and outcomes through business and process modeling. Here, we describe the market, identify use cases, highlight key vendors and describe their ...
Analyst(s): Derek Miers | Marc Kerremans | Samantha Searle
... CCaaS providers continue to mature in terms of scale, VCA capabilities and carrier connectivity, with leading providers adding marketplaces, communities and visible trust centers to bolster customer support. Application leaders should use this research to assist in their CCaaS buying decisions. What ...
Analyst(s): Drew Kraus | Steve Blood | Simon Harrison
... CCaaS selection is a multiyear commitment to support the operational requirements of customer service teams. Application leaders responsible for customer service technology should work with stakeholders to define technical requirements to ensure CCaaS becomes a best-fit solution for years to come. Ov ...
Analyst(s): Pri Rathnayake | Drew Kraus | Steve Blood
... This Hype Cycle provides critical input for strategic planning by tracking the maturity level and adoption rate of payer technologies and deployment approaches. U.S. healthcare payer CIOs should use this research to plan new and manage existing investments for business optimization and transformatio ...
Analyst(s): Bryan Cole | Jeff Cribbs | Mandi Bishop
... Access Insights Already a Gartner client? Balancing centralization and decentralization within an organization has long been a complex challenge. Enterprise architecture and technology innovation leaders can solve this by creating a federated enterprise operating model that addresses the organization’ ...
Analyst(s): Saul Brand | Marcus Blosch | Philip Allega
... Access Insights Already a Gartner client? Enterprise architecture road maps are effective visual tools for supporting investment decisions that deliver business outcomes. Enterprise architects must use five best practices to ensure that road maps are useful and usable for various stakeholders. Key Chal ...
... Access Insights Already a Gartner client? Despite the market shrinking with the growth of cloud-based CCI solutions, on-premises or hosted remains the preferred deployment model for some. This Market Guide will allow application leaders to differentiate the associated vendors based on their breadth of ...
Analyst(s): Drew Kraus | Simon Harrison | Steve Blood
... Access Insights Already a Gartner client? Leading organizations are transforming their business models to create new sources of revenue, service and experience for customers. Enterprise architecture and technology innovation leaders must use a business architecture landscape to provide the insight and ...
Analyst(s): Neil Osmond | Marcus Blosch | Saul Brand