... Access Insights Already a Gartner client? Effective enterprise governance sets the accountability system for leadership to make decisions that define and deliver outcomes. CIOs must ask four interconnected questions to diagnose if enterprise and I&T governance are performing optimally, measured by the ...
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... Platforms are evolving to include customer experience and digital business ecosystems built on expanded IoT and intelligence services. Enterprise architecture and technology innovation leaders should guide platform extension to support foundational and vanguard architectural needs. 主要观点 建议 Top 10 Strat ...
... Access Insights Already a Gartner client? CIOs expect CTOs to help drive digital business transformation. Our CTO survey reveals that enterprise architecture and technology innovation leaders should use their expertise and organizational relationships to impact all five phases of digital business. Surv ...
Analyst(s): Don Scheibenreif | Mike Walker | Christos Voudouris
... Access Insights Already a Gartner client? Building an application organization for digital business requires support from business stakeholders. Mastering storytelling techniques empowers application leaders to collaborate more effectively by connecting problems to solutions, overcoming mindset challe ...
... Customer service analytics is advancing to become an integral part of enterprise software and customer service suite providers. This research helps application leaders with planning for future consolidation without sacrificing key requirements for multiple use cases. Analysis Identify Key Performance ...
Analyst(s): Steve Blood | Simon Harrison | Melissa Davis
... Customer service organizations that need to handle more customer engagements, provide consistent information and drive efficiency are turning to conversational AI solutions. We show application leaders how to deploy and run these solutions in the short term, with an eye to the postpandemic midterm. O ...
Analyst(s): Brian Manusama | Magnus Revang | Anthony Mullen
... Making steady progress in transforming public services requires government CIOs to assess where their organization stands in relation to its goals and take strategic steps to increase digital maturity. Gartner’s Digital Government Maturity Model provides CIOs with a framework for that purpose. Overvi ...
Analyst(s): Rick Howard | Arthur Mickoleit | Andrea Di Maio
... Access Insights Already a Gartner client? Gartner has identified 15 critical capabilities and four use cases to assess and compare disaster-recovery-as-a-service offerings from 11 service providers. I&O leaders should determine which provider will best align with their business and recovery needs befo ...
Analyst(s): Mark Jaggers | Ron Blair | Lisa Pierce
... Access Insights Already a Gartner client? CIOs and other leaders who want to advance their careers, take on more responsibility and be more influential can use this Toolkit to better understand how others perceive them and how they project a personal brand. When to Use Recommended by the Authors Gartner ...
Analyst(s): Leigh McMullen | Ed Gabrys | Christie Struckman