Published: 18 September 2019
Customer service analytics is advancing to become an integral part of enterprise software and customer service suite providers. This research helps application leaders with planning for future consolidation without sacrificing key requirements for multiple use cases.
Included in Full Research
- Identify Key Performance Indicators for Customer Experience That Should Be Supported by Customer Service Analytics
- Consolidate Suppliers by Use Case for Customer Service Analytics
- Create a Centralized Hub of Customer Data That Informs Decision Making With Master Data Management as the Long-Term Goal