Turning Behavioral Hot Spots Into Change Accelerators With GenAI

• Identify key human factors, such as cognitive dissonance and emotional triggers, that stall transformation

• Apply GenAI to overcome resistance and tailor engagement strategies by role and team

• Recognize and mitigate unintended negative impacts of AI transformation, including distrust and employee overwhelm

Transformation efforts most often stall not because of technology, but because of human barriers: cognitive strain, emotional responses, and delayed rewards. GenAI can act as a force multiplier, helping CIOs anticipate resistance, personalize engagement, and deliver early wins that sustain momentum.

In this webinar, you’ll learn how to use GenAI to turn behavioral hot spots into catalysts for change, while avoiding the risks of misapplication that can deepen discomfort or erode trust. We’ll explore practical approaches to identifying hidden friction points, designing targeted interventions, and leveraging AI to support, not overwhelm, teams as they navigate change.

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