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Premium Research Apr 2025
... Organizations use VoC platforms to manage the customer experience through a deep understanding of customer needs and perceptions. This research helps you identify vendors whose VoC platforms are best equipped to help them achieve their CX and business objectives. Market Definition/Description Magic Qu ...

Analyst(s):   Maria Marino   |   Patrick Quinlan   |   Chad Storlie   |   Michael Maziarka   |   Deborah Alvord
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Research Dec 2021
... The Log4j vulnerability (CVE-2021-44228) is extremely widespread and can affect all parts of an organization. Gartner strongly recommends that security and risk management leaders make its identification and remediation an absolute and immediate priority. More Detail Recommended by the Authors Gartner ...

Analyst(s):   Jonathan Care   |   Charlie Winckless   |   Mark Horvath   |   Katell Thielemann   |   Manjunath Bhat
Research Jun 2017
... Access Insights Already a Gartner client? The CDO champions data and analytics value creation and governance as a strategic discipline, and builds the critical foundations of a data-driven enterprise. Data and analytics leaders and CIOs can use this job description to guide executives in the appointme ...

Analyst(s):   Joe Bugajski   |   Valerie Logan   |   Mike Rollings   |   Mario Faria
Premium Research Feb 2022
... The ubiquity of digital technology is intersecting with the geopolitical aspirations of countries, creating what Gartner refers to as “digital geopolitics,” competition in the digital realm between countries. Digital geopolitics will create both new opportunities and challenges for CIOs to manage. Ov ...

Analyst(s):   Tsuneo Fujiwara   |   Brian Prentice   |   Gavin Tay   |   David Groombridge
Research Apr 2020
... Business model resilience is pivotal to continuity of operations during COVID-19. This research explores six industries, identifying two key characteristics of resilience in China — successfully leveraging digital giants and automation — that CIOs can use to enhance business model resilience. Overvie ...

Analyst(s):   Kevin Ji   |   Arnold Gao   |   Owen Chen   |   Daniel Sun   |   Lily Mok
Premium Research Dec 2019
... Rapid changes to the world of work are reverberating throughout the education sector. Education CIOs must rapidly evolve their institutions’ traditional approaches to skills acquisition and learning, course creation and key support functions in response to these changes. Analysis What You Need to Know ...

Analyst(s):   Kelly Calhoun Williams   |   Jan-Martin Lowendahl   |   Robert Yanckello   |   Glenda Morgan
Research Jan 2021
... Leaders in all industries are resetting strategies to succeed in light of COVID-19. Gartner created four scenarios to help CSP CIOs understand how the future may unfold, the opportunities and risks those futures will bring and how to assess critical initiatives. Gartner Insights Abstract ...

Analyst(s):   Jouni Forsman   |   To Chee Eng   |   Mentor Cana   |   Gaspar Valdivia
Research Jul 2020
... Application leaders managing core business applications face tough issues and trade-offs resulting from COVID-19 business disruption. This research helps application leaders to do more with less, and align their priorities to the new business environment. Gartner Insights Abstract ...

Analyst(s):   John Van Decker   |   Ron Hanscome   |   Avivah Litan   |   Paul Schenck   |   Micky Keck
Research May 2019
... Digital commerce is a key component of any digital business strategy and transformation. Application leaders, especially those working for B2B companies, should evaluate these emerging vendors that offer innovative ways to enable customization, optimization and flexibility. Analysis What You Need to K ...

Analyst(s):   Sandy Shen   |   Dayna Ford   |   Christina Klock   |   Mike Lowndes   |   Jason Daigler   |   Penny Gillespie   |   Yanna Dharmasthira
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