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Research Sep 2019
... Digital commerce has grown beyond an incremental revenue channel as a path to digital business. Application leaders for digital commerce technologies can help design business models, customer experience and technology platforms that suit the organization’s digital ambitions. Analysis Visual Commerce Pe ...

Analyst(s):   Sandy Shen   |   Penny Gillespie   |   Mike Lowndes   |   Jason Daigler   |   Dayna Ford   |   Christina Klock   |   Mark Lewis
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Research Apr 2013
... Access Insights Already a Gartner client? Finding insights across multistructured data is one of the biggest opportunities to derive value from analytics. Cool Vendors in content and social analytics offer innovative approaches, tools and technologies so decision makers can act on insights and pattern ...

Analyst(s):   Rita Sallam   |   Whit Andrews   |   Anne Lapkin   |   Jenny Sussin   |   Lisa Kart   |   Carol Rozwell
Research Dec 2020
... Customer service will be revamped to include “huddle groups,” which will initiate more proactive outbound interactions through messaging platforms. As a result, customer service will likely become a profit center. Application leaders must investigate how to realize this future in their organization. ...

Analyst(s):   Philip Jenkins   |   Brian Manusama   |   Jim Robinson   |   Pri Rathnayake   |   Jim Davies   |   Nadine LeBlanc
Research Jul 2017
... Access Insights Already a Gartner client? As a data and analytics leader, you are core to your company's digital strategy and digital platform. This means that you now need to reach beyond your own specialism of data and analytics. We present "tales" about trends that you should be ready for. When to U ...

Analyst(s):   Frank Buytendijk   |   Thomas Oestreich   |   Ted Friedman   |   Gareth Herschel
Premium Research Sep 2024
... Navigating the high volume of GenAI announcements has been a challenge for many security leaders. This research is meant to help guide security and risk management leaders on the current best and worst GenAI capabilities in infrastructure security. More Detail Gartner Recommended Reading Gartner Resear ...

Analyst(s):   Feng Gao   |   Deepak Mishra   |   Craig Lawson   |   Esraa ElTahawy
Premium Research Jan 2024
... GenAI is poised to have a profound impact on how work gets done. The implications are beginning to play out, and these predictions point the way toward a more productive digital employee experience. Not all consequences are positive, and oversight is needed. Overview Strategic Planning Assumptions Anal ...

Analyst(s):   Christopher Trueman   |   Stephen White   |   Anushree Verma   |   Suzanne Schwartz   |   Nicole Greene   |   Matt Cain
Premium Research Jul 2024
... Traditional network access control offerings no longer cover emerging enterprise needs and NAC is now a feature in broader platforms. SRM leaders should limit NAC investments to a tactical nature and work with I&O leaders to explore the feasibility of universal ZTNA. More Detail Contributors Gartner Re ...

Analyst(s):   Aaron McQuaid   |   Mike Leibovitz   |   Andrew Lerner   |   Christian Canales
Premium Research Mar 2024
... Data mesh is popular for its decentralized data management paradigm, but many struggle with the organizational aspects and are hesitant to alter their existing data architecture. Six lessons from Gartner client experiences can help data and analytics leaders succeed in their data mesh initiatives. Ov ...

Analyst(s):   Roxane Edjlali   |   Michele Launi   |   Ehtisham Zaidi   |   Anurag Raj   |   Robert Thanaraj   |   Mark Beyer
Premium Research Nov 2024
... This downloadable research deck profiles the various roles in the AI leaders’ “universe” to support enterprises in operating model and strategy planning. AI leaders can use this research to benchmark their skills and characteristics across geographies, company sizes and industries. Gartner Research ...

Analyst(s):   Shubhangi Vashisth   |   Anthony Mullen   |   Chetanya Gupta   |   Anisha Agrawal   |   Justin Tung   |   Ayush Saxena
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