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Research Oct 2019
... Rapidly growing demand for energy — and consequential environmental impacts — is creating global disruptions for every industry. CIOs can use the framework introduced in this research to anticipate, prepare and navigate a complex and volatile future. Analysis The Future of Energy Will Affect Everyone T ...

Analyst(s):   Simon Cushing   |   Ethan Cohen   |   Zarko Sumic   |   Chet Geschickter   |   Nicole Foust   |   Stephen Smith   |   Michael Ramsey   |   Rich McAvey   |   Keith Harrison   |   Bettina Tratz-Ryan   |   Lloyd Jones
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Research Mar 2021
... Gartner’s 2021 technology trends for government offer public-sector leaders the potential to accelerate digital innovation. Government CIOs can use this research to assess the impact of these trends on their postpandemic digital strategies to improve operational performance and program outcomes. Over ...

Analyst(s):   Bill Finnerty   |   Dean Lacheca   |   Irma Fabular   |   Ben Kaner   |   Michael Brown   |   Neville Cannon   |   Rick Howard   |   Apeksha Kaushik   |   Alia Mendonsa   |   Katell Thielemann   |   Arthur Mickoleit
Premium Research Oct 2024
... In 2025, organizations will be tasked with delivering transformational analytics and AI services that are safe, agile and scalable. To do so, data and analytics technical professionals should mature AI and analytics foundations, emphasize value and reliability, and foster trust and transparency. Over ...

Analyst(s):   Maryam Hassanlou   |   Joe Antelmi   |   Wilco van Ginkel   |   Georgia O'Callaghan   |   Cuneyd Kaya   |   Sumit Agarwal   |   Christopher Long   |   Zain Khan
... Related Gartner resources Gartner for Supply Chain Future of Supply Chain Supply Chain Strategic Planning Client Story How General Mills Advances Supply Chain Maturity Learn how Gartner helps Dave Jackett, Senior Director of Supply Chain Data & Technologies at General Mills, assess supply chain maturity ...
Article April 06 2025
... clients by their level of ambition. Organizations planning to increase AI services spending by 20% or more are prioritizing value for money, ROI and use of innovative technologies. Organizations planning to increase spending by 20% or less are emphasizing use of prebuilt assets, tools and platforms; a functional ...
Announcement April 11 2023
... Kitagawa. “IT has remained a top area for SMB spending as organizations recognize the importance of leveraging technology for growth, but PCs are often the first area to face budget cuts as the product life can be extended. In contrast, spending in other technology segments such as software and IT services ...
Research Jan 2021
... Customer service organizations face 10 dilemmas as they rethink their operations to show resilience to current and new digital business models. Application leaders for customer service must develop a three-year roadmap to deliver high-impact business outcomes and superior experiences. Overview Strateg ...

Analyst(s):   Emily Potosky   |   Sarah Dibble   |   Customer Service and Support Research Team   |   Magnus Revang   |   Jim Davies   |   Jim Robinson   |   Deborah Alvord   |   Brian Manusama   |   Pri Rathnayake   |   Steve Blood   |   Nadine LeBlanc   |   Bern Elliot
Premium Research Oct 2024
... This infographic shows trends in overall maturity, individual scores for nine CX functional activities, and where the “say-do” gaps are — activities of high importance, but low maturity. Heads of enterprise applications can use this to benchmark their CX and prioritize activities where gaps are grea ...

Analyst(s):   Michael Chiu   |   Don Scheibenreif   |   Deborah Alvord   |   Maria Marino   |   Michael Dominy   |   Leah Leachman   |   Chad Storlie   |   Rinu Shri Garg   |   Augie Ray
Research May 2021
... Digital acceleration postpandemic has highlighted the importance of a modern, digital ERP platform. Sourcing, procurement and vendor management leaders can use this presentation to support stakeholders in making licencing, hosting and system integrator decisions for SAP S/4HANA initiatives. Gartner I ...

Analyst(s):   Jaideep Thyagarajan   |   Mike Tucciarone   |   Fabio Di Capua   |   Luis Pinto   |   Allan Wilkins   |   Paul Schenck   |   Denis Torii   |   Duy Nguyen   |   Roberto Sacco   |   David Groombridge
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