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Research Jul 2025
... generative AI use cases that benefit infrastructure and operations. Heads of I&O should use this research to identify the best I&O use cases within their IT organizations based on business value and feasibility. Overview How to Use Use-Case Scoring Breakdown Gartner Recommended Reading Note 1: Scoring Breakdown ...

Analyst(s):   Alessandro Galimberti   |   Ashish Banerjee   |   Cameron Haight
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Research Aug 2025
... Access Research Already a Gartner client? While dedicated AI security governance is useful to set foundational controls, it creates barriers to security efficacy and efficiency. Most AI cybersecurity risks do not need a new set of controls. Instead, CISOs must expand existing cybersecurity governance ...

Analyst(s):   Andrew Walls   |   Leigh McMullen   |   Jeremy D'Hoinne
Research Aug 2025
... Already a Gartner client? The need for generative AI skills in I&O is increasing, but AI-skilled talent is scarce. CIOs and heads of infrastructure and IT operations can leverage these insights to enable their organizations to upskill existing personnel to both support and use GenAI to drive value within ...

Analyst(s):   Bin Li   |   Carolin Zhou   |   Cameron Haight
Premium Research Aug 2025
... The shift to skills-based talent management is broadening learning and development leaders’ scope of responsibilities when it comes to skills development in organizations. L&D leaders can use this research to ensure they have a clear vision, role and necessary technology strategy to support the shift ...

Analyst(s):   Jeff Freyermuth   |   Liz Caffarelli   |   Travis Wickesberg
Research May 2025
... Access Research Already a Gartner client? Organizations are restricted by one-size-fits-all IT approaches, where technology cannot keep pace with the dynamics of real-life business. Enterprise applications leaders can use Gartner’s pace-layered application strategy to align their priorities with the ...

Analyst(s):   Dennis Gaughan   |   Tristan Iles   |   Luis Mangi
Research Sep 2025
... storage costs. By embedding archive-first data volume controls upstream in budget and renewal cycles, heads of I&O can stop inactive data growth before it is committed, reduce data costs, and redirect capacity to innovation. Overview Strategic Planning Assumption Introduction Analysis Gartner Recommended ...

Analyst(s):   Rizvan Hussain   |   Michael Hoeck   |   Apurva Singh
Research Aug 2021
... Neocrm Oracle Pega Pipeliner Salesforce SAP SugarCRM Vtiger Zendesk Zoho Account and Contact Management Activity Management Opportunity Management Forecasting Management Reports and Dashboards Mobile Partner Relationship Management Platform and Integration Lead Management Guided Selling B2B Sales B2C Sales ...

Analyst(s):   Melissa Hilbert   |   Ilona Hansen   |   Adnan Zijadic   |   Steve Rietberg
Premium Research Sep 2022
... Oracle Pega Salesforce SAP SugarCRM Vtiger Zendesk Zoho Account and Contact Management Activity Management Opportunity Management Guided Selling Forecasting Management Mobile, IoT and Bot Lead Management Visualization and Analytics Partner Relationship Management Platform and Composability Collaboration ...

Analyst(s):   Steve Rietberg   |   Varun Agarwal   |   Adnan Zijadic   |   Ilona Hansen
Research Nov 2025
... Access Research Already a Gartner client? ITベンダーとの外部委託契約に際し、最適な価格モデルを選択しなければ、コストの上昇やビジネス成果の逸失を招く可能性がある。ソーシング/調達/ベンダー管理のリーダーは、さまざまな価格モデルを選択する前に、それぞれの特性を正しく理解し、評価する必要がある。 要約 戦略的プランニングの仮説事項 はじめに 分析 根拠 推奨リサーチ 備考1:定義 Gartner Research ...

Analyst(s):   Ryuichi Tsuchiya
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